Reputational risks in banks: A review of research themes, frameworks, methods, and future research directions

Adeabah, David; Andoh, Charles; Asongu, Simplice A.; Gemegah, Albert

doi:10.1111/joes.12506

Cited by 14 publications

(6 citation statements)

References 84 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…This finding is in line with that of Suh and Han [102], who reported that authentication and confidentiality play a major role in the perceptions of app reliability in the context of e-commerce. To build a sense of confidence and reliability in consumers, it is also important to include comprehensive and accessible privacy and security policies [103]. Given the above, we hypothesise that: H4.…”

Section: Reliabilitymentioning

confidence: 99%

Customer Experience in Open Banking and How It Affects Loyalty Intention: A Study from Saudi Arabia

Mutambik

2023

Sustainability

View full text Add to dashboard Cite

The concept of open banking has emerged only recently within the fintech sector, and it is rapidly becoming popular in many regions across the world. Currently, there are very few studies on the relationship between customer experience and intention to use fintech apps, none of which focus on open banking. This relationship is significant for a number of reasons, one of which is the emerging importance of the connection between fintech and an environmentally sustainable economy. This paper seeks to add to our understanding of the factors that shape the customer experience and that determine loyalty levels toward open banking brands and apps. We propose a model in which a number (six) of affective and cognitive factors influence customer experience, which ultimately determines loyalty intention. The model is tested using data collected via a quantitative (survey) methodology involving open banking users in Saudi Arabia. The results show that customer experience is affected by all of the proposed factors (ease of use, perceived value, quality of support, reliability, perceived risk and ability to innovate). These factors, in turn, actively influence the level of customer loyalty. The study contributes to the current literature by identifying the various cognitive and affective determinants of customer experience, which therefore influences loyalty intention in open banking, and provides valuable insights into how both new and established brands should integrate customer experience into promotional and development strategies.

show abstract

Section: Reliabilitymentioning

confidence: 99%

Customer Experience in Open Banking and How It Affects Loyalty Intention: A Study from Saudi Arabia

Mutambik

2023

Sustainability

View full text Add to dashboard Cite

show abstract

“…It provides a systematic overview of the information described in publications in a statistical way that supports the analysis of tendencies and themes of a given area of research (Watrianthos et al, 2023) (Samala, Usmeldi, Taali, Ambiyar et al, 2023). Such techniques provide systematic insights by describing statistical information in publications, allowing the examination of trends and themes in each area of research (Adeabah et al, 2023). There are four stages of research in bibliometric analysis (Samala, Usmeldi, Taali, Daineko, et al, 2023), which are illustrated in Figure 2.…”

Section: Methodsmentioning

confidence: 99%

Emerging Research on Virtual Reality Applications in Vocational Education: A Bibliometric Analysis

Muskhir,

Luthfi,

Watrianthos

et al. 2024

JITE:IIP

View full text Add to dashboard Cite

Aim/Purpose: This study explores the subject structure, social networks, research trends, and issues in the domain that have the potential to derive an overview of the development of virtual reality-based learning media in vocational education. Background: Notwithstanding the increasingly growing interest in the application of virtual reality in vocational learning, the existing research literature may still leave out some issues necessary for a comprehensive understanding. This study will point out such areas that need more exploration and a more comprehensive synthesis of the literature by conducting a bibliometric analysis. It will be interesting to keep track of the changing concepts and methodologies applied in the development of VR-based learning media in vocational education research. Methodology: This review was carried out using bibliometric methodology, which can highlight patterns of publication and research activity in this hitherto little studied area. The results of the study have the potential to lead to evidence-based priority in VR development, which will tailor work for vocational contexts and set the compass against the growing worldwide interest in this area. The study provides a descriptive analysis of publications, citations, and keyword data for 100 documents published between the years 2013 and 2022 from the Scopus database, which is conducted to illustrate the trends in the field. Contribution: This study also counts as a contribution to understanding the research hotspots of VR-based learning media in vocational education. Through bibliometric analysis, this study thoroughly summarized the relevant research and literature laying a knowledge foundation for researchers and policy makers. Additionally, this analysis identified knowledge gaps, recent trends, and directions for future research. Findings: The bibliometric analysis revealed the following key findings: 1. A growing publication trajectory, with output increasing from 7 articles in 2013 to 25 articles in 2022. 2. The United States led the contributions, followed by China, and Germany. 3. The most prominent authors are affiliated with American medical institutions. 4. Lecture proceedings include familiar sources that reflect this nascent domain. 5. Citation analysis identified highly influential work and researchers. 6. Keyword analysis exposed technology-oriented topics rather than learning-oriented terms. These findings present an emerging landscape with opportunities to address geographic and pedagogical research gaps. Recommendations for Practitioners: This study will be beneficial for designers and developers of VR-based learning programs because it aligns with the most discussed and influential VR technologies within the literature. Such an alignment of an approach with relevant research trends and focus can indeed be very useful for the effective application and use of VR-based learning media for quality improvements in vocational students' learning. Recommendation for Researchers: In fact, in this bibliometric review of VR integration within vocational classrooms, a future call for focused research is presented, especially on teaching methods, course design, and learning impact. This is a framework that seeks to establish its full potential with effective and integrated use of VR in the various vocational curricula and settings of learners. Impact on Society: From the findings of the bibliometric analysis, it is evident that virtual reality technologies (VR) have significantly led to transformation within educational media. There is no denying that the growing interest and investment in the integration of virtual reality into vocational education has been well manifested in the substantive increase in publications in the last decade. This shows what the innovation driving factor is in the United States. At the same time the rapid contributions from China signal worldwide recognition of the potential of VR to improve technical skills training. This study points the way for more research to bridge critical gaps, specifically how VR tools can be used in vocational high school classrooms. Furthermore, research should be aligned to meet specific needs of vocational learners and even promote international cross-border partnerships, pointing out the potential of virtual reality to be a universally beneficial tool in vocational education. The examination of highly cited articles provides evidence of the potential of VR to be an impactful pedagogical tool in vocational education. The findings suggest that researchers need to move forward looking at the trajectory of VR in vocational education and how promising it is in defining the future for innovative and effective learning methodologies. Future Research: This study is an exceptionally valuable contribution, a true landmark in the field of dynamic development, and one that denotes very meaningful implications for the future course of research in the dynamically developing field of bibliometric analysis of VR-based learning media for vocational education. The increase in the number of publications emanates from growing interests in the application of virtual reality (VR) technologies in vocational education. The high concentration of authorship from the USA, along with the ever increasing contributions from China, spotlights the increasing worldwide recognition of the impact of immersive technologies in the enhancement of training in technical skills. These are emerging trends that call for research to exemplify the diverse views and global teamwork opportunities presented by VR technologies. The study also highlights critical areas that need focused attention in future research endeavors. The fact that the embedding of VR tools into classrooms in vocational high schools has been poorly researched points to the major gap in pedagogical research within authentic educational settings. Therefore, further investigations should evaluate teaching methods in VR, lesson designs, and the impacts of VR in specific vocational trades. This supports the need for learner-centered frameworks that are tailor-made to the needs of vocational learners. This calls for more direct and focused investigations into identified research gaps noting a growing dominance in the field of health-related research with the most cited articles in this field, to integrate virtual reality into additional vocational education contexts. In this way, the gaps present an opportunity for researchers to make significant contributions to the development of interventions responsive to the unique needs of vocational learners; this will contribute to strengthening the evidence base for the worldwide implementation of VR within vocational education systems. This was recommended as the intention of such a bibliometric analysis: supporting the potential of VR as a pedagogical tool in vocational contexts and providing grounding for a strong and focused future research agenda within this burgeoning area of educational technology.

show abstract

“…Evidence of such an effect was evidenced for the US banks during the global financial crisis: banks were sceptical of accessing the Fed discount window because if it became known, it might be interpreted as a signal of weakness (Armentier et al , 2015). This impact would also likely differ for recapitalised and non-recapitalised banks, given the possibility of some kind of reputation risk associated with the former (Fiordelisi et al , 2013; Barakat et al , 2018; Brei et al , 2020; Adeabah et al , 2022). Taking these considerations on board, we estimate the baseline specification for all banks and separately by their recapitalisation status.…”

Section: Robustness Checksmentioning

confidence: 99%

Bank risk and returns: did prompt corrective action make a difference?

Ghosh

2023

JFRC

View full text Add to dashboard Cite

Purpose The purpose of this paper is to assess the effects of prompt corrective action on bank risk and returns in an empirical framework. Design/methodology/approach The paper uses a difference-in-difference specification to analyse whether and how PCA affects bank risk and returns. As part of robustness, the analysis also uses a fixed effects specification with Driscoll–Kraay standard errors to account for serial correlation and cross-sectional dependence. Findings The findings reveal that banks under PCA framework contribute less to systemic risk and exhibit higher market valuation. These findings differ across recapitalised versus non-recapitalised banks and for banks with differing asset quality, capital and profitability. The overall price impact is a decline in lending rates and deposit costs. Originality/value To the best of the author’s understanding, this is one of the early studies in the Indian context to carefully examine the linkage between PCA and bank behaviour.

show abstract

Reputational risks in banks: A review of research themes, frameworks, methods, and future research directions

Cited by 14 publications

References 84 publications

Customer Experience in Open Banking and How It Affects Loyalty Intention: A Study from Saudi Arabia

Customer Experience in Open Banking and How It Affects Loyalty Intention: A Study from Saudi Arabia

Emerging Research on Virtual Reality Applications in Vocational Education: A Bibliometric Analysis

Bank risk and returns: did prompt corrective action make a difference?

Contact Info

Product

Resources

About