Reputation in higher education: A fuzzy set analysis of resource configurations

Exploring The Impact Of Universities Digital Advancement On Students' Perceptions _ A Driver of Reputation and WOM behavior?

“…Facebook) also provide additional support to students as they are often used as an information tool, for example to tell students about matters concerning their curriculum or helping them to manage their team work projects [50]. To summarize, being digitally advanced rather improves the "learning support environment" of a university than its "core learning offering" [51]. The latter is however primarily responsible for a university's competence perception, as competence of a university primarily relates to performance in education and research [23].…”

An Exploratory Study on the Influence of Cognitive and Affective Characteristics in Programming-Based Making Activities

“…Since our data is skewed to the right, choosing the three qualitative anchors for the calibration based on the survey scale (seven-point Likert scale) [13,31] would not lead to meaningful results [32]. Thus, data calibration is done by using percentiles, that is the 80 th percentile is the full-set membership, the 20 th percentile is the full-set nonmembership, and the 50 th percentile is the intermediate set membership.…”

Effects of Reputations and Satisfactions on Positive Word of Mouth Intentions and Switching Behaviors

“…Previous empirical studies have analyzed the determinants of reputation in HEIs (Plewa et al, 2016;Hemsley -Brown et al, 2016;Bouchet et al, 2016). Speci ically, the effect of reputation on WOM intentions proven by Fombrun and Van Riel (2003) and Hong and Yang (2009) in which reputation has a positive effect on WOM while the effect of reputation on switching behavior proven by Clemes at al.…”

“…Prior studies have analyzed reputation and satisfactions in irms and organizations, but the studies on reputation and satisfactions in HEIs are limited (Watkins & Gonzenbach, 2013). Some of the studies analyze the effects of different resource combinations on HEIs reputation and satisfactions solely (Plewa et al, 2016;Sajtos, Kreis, & Brodie, 2015;Eurico et al, 2014;Nguyen et al, 2016). In this study, we investigate the role of reputation and satisfaction on word of mouth and switching behavior of graduate students.…”