This paper analyzes corporate reputation of Lithuanian universities by empirically evaluating and comparing it from the view of students. After conceptualization of theoretical aspects of corporate reputation measurement at higher education institutions, research results of corporate reputation measurement of Lithuanian universities from the view of students are presented. Keywords: corporate reputation, corporate reputation measurement, universities, students.Straipsnyje nagrinėjama Lietuvos universitetų korporatyvinė reputacija, ją empiriškai įvertinant ir lyginant studentų požiūriu. Konceptualizavus teorinius aukštojo mokslo institucijų korporatyvinės reputacijos vertinimo aspektus, pateikiami Lietuvos universitetų korporatyvinės reputacijos vertinimo studentų požiūriu tyrimo rezultatai. Raktiniai žodžiai: korporatyvinė reputacija, korporatyvinės reputacijos vertinimas, universitetai, studentai.
miglė ŠONTAITĖ-PETKEVIČIENĖ
IntroductionThe importance of good corporate reputation has gained a wide interest from theory as well as practice. In recent years interest in corporate reputation has also surged between higher education institutions as a result of decreasing population of young people and increasing globalization. In the context of an increasing competition, it is inevitable for all higher education institutions to undertake strategically oriented actions in order to stay successful. In this competitive market situation strong corporate reputation can be of a great importance as corporate reputation is believed to have a crucial role in encouraging stakeholders to view a particular higher education institution in a favorable light.Academics (Caruana, Chircop, 2000;Cravens, Oliver, Ramamoorti, 2003;Freeman, Harrison, Wicks, 2007;Griffin, 2008;Nguyen, Leblanc, 2001;Walsh, Beatty, 2007) highlight the view of customers, as particularly important stakeholder group, towards corporate reputation and, point out that comparing to other stakeholder groups, customers can have different expectations and views towards an organization. After 2009, when the new law of science and studies of Lithuania Republic was approved and higher education market became highly competitive, customers miglė ŠONTAITĖ-PETKEVIČIENĖ 116 became the most important stakeholder group. New market, consisting of actively competing higher education institutions provided its customers a freedom of choice and, higher education institutions found themselves on a constant evaluation. In such situation, measurement of Lithuanian universities' corporate reputation from the view of customers became of significant importance because good corporate reputation can help to attract potential customers, retain existing customers and manage relationships with former customers.Constant measurement of corporate reputation from the viewpoint of main stakeholder group can indicate what efforts universities need to undertake in order to achieve the desired level of corporate reputation. Especially, it is very important to Lithuanian universities to build good corp...