Republic of Korea

Lee, Hyun Jung

doi:10.1007/978-3-030-24823-9_13

Cited by 4 publications

(2 citation statements)

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“…It reveals how cognition and emotion are inextricably linked (Damasio, 1994). Recent studies have illuminated the emotive component in public service delivery in Pakistan (Guy & Azhar, 2018), in China (Lu & Guy, 2019), in Taiwan (Hsieh et al, 2016), in South Korea (Lee, 2019), in Thailand (Tamronglak, 2019), in India (Awasthi, 2019), and in the Philippines (Torneo, 2019), among other studies. Asian cultures, which never lost sight of the linkage between emotion and cognition, are more receptive to the subject than are western cultures.…”

Section: Discussionmentioning

confidence: 99%

“…This is where gender enters the picture. In the United States as well as in Korea, women predominate at the lower ranks and men predominate at higher ranks (see Guy, 2017; Lee, 2019; Yang & Guy, 2015). Cultural expectations conflate gender with occupations, behavioral expectations, and stereotypes (Hamidullah et al, 2015).…”

Section: The Citizen—state Encounter At the Frontlinesmentioning

confidence: 99%

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The Emotional Proletariat in Public Service

Choi

Guy

2020

Public Personnel Management

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There is an emotional proletariat in public service. This class of worker is employed in lower ranking, lower paid jobs that are disproportionately performed by women. While this study focuses on the Korean context, findings also raise awareness to the U.S. context. An investigation of two distinctly different missions—national tax officials and police officers—reveals how the combination of gender and rank produces differential outcomes in regard to emotive demands. Women in lower grades suffer more emotional exhaustion and feel less pride in their jobs than women and men in higher ranks. The pattern provides evidence that emotional exhaustion is less about individual failure and more about predictable job characteristics. After describing findings, the conclusion speculates about generalizing to the American context.

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