Reprint of “Product architecture modularity implications for operations economy of green supply chains”

Kristianto, Yohanes; Helo, Petri

doi:10.1016/j.tre.2014.12.008

Cited by 10 publications

(2 citation statements)

References 52 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…). Producing environmentally friendly products with such characteristics as modular design and recyclable materials is important to improving environmental performance and meeting market expectations (Chan and Wong , Kristianto and Helo ). However, the offering of these products complemented by services, such as educating customers about proper product use to reduce consumables costs (e.g., fuel and electricity) and offering maintenance services to prolong product life‐cycle, can better satisfy customer current and future needs (Lai et al.…”

Section: Introductionmentioning

confidence: 99%

“…Service, on the other hand, has the flexibility of adding values by making the products more desirable in truly meeting customer needs in environmental protection through education, promotion, and after-sales service (Levitt 1981, Ottman et al 2006. Producing environmentally friendly products with such characteristics as modular design and recyclable materials is important to improving environmental performance and meeting market expectations (Chan andWong 2012, Kristianto andHelo 2015). However, the offering of these products complemented by services, such as educating customers about proper product use to reduce consumables costs (e.g., fuel and electricity) and offering maintenance services to prolong product life-cycle, can better satisfy customer current and future needs (Lai et al 2010, Mohd Suki and Mohd Suki 2015, Wong et al 2014.…”

Section: Introductionmentioning

confidence: 99%

See 1 more Smart Citation

Green Service: Construct Development and Measurement Validation

Chan

Wong

Lai

et al. 2016

Production and Operations Management

View full text Add to dashboard Cite

Facing the growing concern of environmental impact, green service (GS) has emerged as an important research topic in production and operations management. However, empirical research on GS is hindered by the lack of theoretically developed and empirically validated measurement scales covering various practices in service operations of a supply chain. GS indicates the strategic orientation of firms in developing a combination of practices and routines to reduce environmental impact in service operations that span from product development to servicing customers. Grounded in the natural resource‐based view (NRBV), this study conceptualizes GS from the supply chain perspective and in the consumer‐product context to develop a GS measurement model. Collecting secondary and primary data in both qualitative and quantitative forms, this study reports the development of GS multi‐item measurement scales using a multi‐method research design that combines interviews, content analysis, and mass survey. GS is operationalized as a multi‐dimensional construct reflecting three complementary dimensions, namely pollution prevention‐, product‐, and long‐term development‐oriented GS practices, where each of them comprises three sub‐dimensions, resulting in a total of 34 measurement items. The empirically validated scales can be used to advance theory and practices of GS, while providing a useful reference for firms to evaluate their GS efforts, and identify areas for improvement.

show abstract

Section: Introductionmentioning

confidence: 99%