“…Representative bureaucracy research has demonstrated a link between passive and active representation and the factors which affect the translation of passive into active representation (see for example, Bradbury and Kellough, 2007;Hindera, 1993;Hindera and Young, 1998;Keiser et al, 2002;Meier, 1993;Meier and Stewart, 1992;Meier et al, 1990;Meier et al, 1999;Selden, 1997;Selden et al, 1998;Sowa and Selden, 2003;Thielemann and Stewart, 1996). Much of the research demonstrated that: (1) attitudes and values as opposed to the adoption of organizational norms through socialization; (2) opportunities for bureaucratic discretion; and (3) value congruence of minority bureaucrats with clients, as opposed to organizational congruence, are important factors in the translation of passive to active representation.…”