Reporting quality of nursing home care to consumers: the Maryland experience

Abstract

Despite its potentially controversial nature and many methodological challenges, the system has been well received by both the public and the industry. We attribute this success to two key factors: a collaborative decision process, in which all critical design and execution choices were laid out explicitly and debated with stakeholders in a public forum, and realism and honesty regarding the limitations of the system.

The Public Reporting of Organizational Performance in Mental Health: Coming Soon to a Mental Health Service Near You

“…Mattke et al [70] reviewed 18 Internet-based nursing home reporting systems and found limitations and deficiencies with all of them. They proceeded to develop a new and better one, explicitly taking into account the needs and preferences of the target audience.…”

Improving the Quality of Long‐Term Care with Better Information

“…Several states that have invested in nursing home reporting systems of their own have adopted a different perspective, which was summarized by Mattke and his colleagues (Mattke et al 2003). They identified numerous deficits in these sites related to the ease of understanding the content and the ease of navigating the website and accordingly tried to avoid these pitfalls in designing and testing a site for the state of Maryland.…”

An Evaluation of Web-Based Nursing Home Finders

“…In a survey of family members of nursing home residents, Castle (2009) found that only 12% used the NHC Web site in choosing a nursing home while more than 80% used a search engine to find a nursing home. Such discrepancy may be, in part, due to the fact that many Internet sources were neither designed to meet individual needs nor to be user friendly (Mattke et al 2003;Shugarman and Brown 2006a). Lack of or low findability of online nursing home information sources may also contributes to the insufficient use of nursing home consumer information.…”