Report from the Field: Researching Interlibrary Loan/Document Delivery Usage by Health Sciences Libraries during the COVID-19 Pandemic

Creazzo, Jeannine; Bakker, Caitlin; Koos, Jessica; Jo, Phill; Alpi, Kristine M.

doi:10.1080/1072303x.2021.1936739

Cited by 6 publications

(7 citation statements)

References 3 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…Future research from the secondary data arm of our mixed-method research relies on DOCLINE data. The primary data arm of the research is examining ILL and DD data regardless of system [ 8 ].…”

Section: Methodsmentioning

confidence: 99%

“…Or perhaps it was both?" To address these questions, a group of library personnel from multiple types of HSLs came together to investigate ILL and DD activities and associated collection access issues of HSLs during the pandemic [8]. The research was originally introduced as a "Print Collection Usage Study."…”

Section: Introductionmentioning

confidence: 99%

“…However, subsequent dialogue among the team and questions from librarians with predominantly digital collections expanded the focus from ILL of print content to studying ILL/DD of materials regardless of format. This survey is the first component of a multiple method program of interrelated research [8]. There are three method groups covering some complementary and some unique questions.…”

Section: Introductionmentioning

confidence: 99%

“…Was there a shift across the system that left fewer libraries to fill the same information needs? Or perhaps it was both?” To address these questions, a group of library personnel from multiple types of HSLs came together to investigate ILL and DD activities and associated collection access issues of HSLs during the pandemic [ 8 ]. The research was originally introduced as a “Print Collection Usage Study.” On April 3, 2020, DOCLINE released the new “Print Resources Available” filter to help address questions about which libraries still had access to their print collections [ 9 ], indicating that this was a major question for HSLs.…”

Section: Introductionmentioning

confidence: 99%

“…This survey is the first component of a multiple method program of interrelated research [ 8 ]. There are three method groups covering some complementary and some unique questions.…”

Section: Introductionmentioning

confidence: 99%

See 4 more Smart Citations

Interlibrary loan and document delivery in North American health sciences libraries during the early months of the COVID-19 pandemic

Lloyd

Alpi

Hoogland

et al. 2022

jmla

View full text Add to dashboard Cite

Objective: The study purpose was to understand how early months of the COVID-19 pandemic altered interlibrary loan (ILL) and document delivery (DD) in North American health science libraries (HSLs), specifically the decision-making and workflow adjustments associated with accessing their own collections and obtaining content not available via ILL. Methods: Researchers distributed an online 26-question survey through 24 health science library email lists from January 6-February 7, 2021. Respondents reported their library’s ILL and DD activities from March-August 2020, including ILL/DD usage and policies, collection access, decision-making, and workflow adjustments. In addition to calculating frequencies, cross-tabulation and statistical tests were performed to test a priori potential associations. Two researchers independently and thematically analyzed responses to the 2 open-ended questions and reached consensus on themes. Results: Hospital libraries represented 52% (n=226/431) of respondents, along with 42% academic (n=179) and 6% (n=26) multi-type or other special. Only 1% (n=5) closed completely with no remote services, but many, 45% (n=194), ceased ILL of print materials. More than half (n=246/423; 58%) agreed that ILL requests likely to be filled from print remained unfilled more than is typical. Open-ended questions yielded 5 themes on ILL/DD staffing, setup, and systems; 6 on impacts for libraries and library users. Conclusion: Lack of communication regarding collection availability and staffing resulted in delayed or unfilled requests. Hospital and academic libraries made similar decisions about continuing services but reported different experiences in areas such as purchasing digital content. Hybrid ILL/DD workflows may continue for managing these services.

show abstract

Section: Methodsmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

“…This survey is the first component of a multiple method program of interrelated research [ 8 ]. There are three method groups covering some complementary and some unique questions.…”

Section: Introductionmentioning

confidence: 99%

See 3 more Smart Citations