“…Compared to prior work, we complement a user survey with a large-scale international quantitative analysis of digitization that occurred due to COVID-19, analyzing tens of millions of payments from over 400,000 businesses. From our mixed-method approach, we contribute several findings across our research questions, adding to prior work [9,13,44,55] focusing on understanding the adoption of digitization caused by COVID-19. Our research findings are summarized in Table 8.…”
Section: Discussionmentioning
confidence: 99%
“…By offering services and goods online, businesses can avoid the physical limitations associated with COVID-19 transmission. Analogous works on understanding and augmenting physical experiences with digitization (in response to the pandemic) are far-ranging, looking at education [13,44,71], independent musicians, theatres [9], and cattle markets [55]. These works highlight both benefits and challenges associated with moving activities online.…”
Since the COVID-19 pandemic, businesses have faced unprecedented challenges when trying to remain open. Because COVID-19 spreads through aerosolized droplets, businesses were forced to distance their services; in some cases, distancing may have involved moving business services online. In this work, we explore digitization strategies used by small businesses that remained open during the pandemic, and survey/interview small businesses owners to understand preliminary challenges associated with moving online. Furthermore, we analyze payments from 400K businesses across Japan, Australia, United States, Great Britain, and Canada. Following initial government interventions, we observe (at minimum for each country) a 47% increase in digitizing businesses compared to pre-pandemic levels, with about 80% of surveyed businesses digitizing in under a week. From both our quantitative models and our surveys/interviews, we find that businesses rapidly digitized at the start of the pandemic in preparation of future uncertainty. We also conduct a case-study of initial digitization in the United States, examining finer relationships between specific government interventions, business sectors, political orientation, and resulting digitization shifts. Finally, we discuss the implications of rapid & widespread digitization for small businesses in the context of usability challenges and interpersonal interactions, while highlighting potential shifts in pre-existing social norms.
“…Compared to prior work, we complement a user survey with a large-scale international quantitative analysis of digitization that occurred due to COVID-19, analyzing tens of millions of payments from over 400,000 businesses. From our mixed-method approach, we contribute several findings across our research questions, adding to prior work [9,13,44,55] focusing on understanding the adoption of digitization caused by COVID-19. Our research findings are summarized in Table 8.…”
Section: Discussionmentioning
confidence: 99%
“…By offering services and goods online, businesses can avoid the physical limitations associated with COVID-19 transmission. Analogous works on understanding and augmenting physical experiences with digitization (in response to the pandemic) are far-ranging, looking at education [13,44,71], independent musicians, theatres [9], and cattle markets [55]. These works highlight both benefits and challenges associated with moving activities online.…”
Since the COVID-19 pandemic, businesses have faced unprecedented challenges when trying to remain open. Because COVID-19 spreads through aerosolized droplets, businesses were forced to distance their services; in some cases, distancing may have involved moving business services online. In this work, we explore digitization strategies used by small businesses that remained open during the pandemic, and survey/interview small businesses owners to understand preliminary challenges associated with moving online. Furthermore, we analyze payments from 400K businesses across Japan, Australia, United States, Great Britain, and Canada. Following initial government interventions, we observe (at minimum for each country) a 47% increase in digitizing businesses compared to pre-pandemic levels, with about 80% of surveyed businesses digitizing in under a week. From both our quantitative models and our surveys/interviews, we find that businesses rapidly digitized at the start of the pandemic in preparation of future uncertainty. We also conduct a case-study of initial digitization in the United States, examining finer relationships between specific government interventions, business sectors, political orientation, and resulting digitization shifts. Finally, we discuss the implications of rapid & widespread digitization for small businesses in the context of usability challenges and interpersonal interactions, while highlighting potential shifts in pre-existing social norms.
“…In a forthcoming paper looking specifically at the impact of the Covid-19 pandemic on several digital fabrication courses, it was found that some students had additional opportunities to explore and iterate in their homes. However, this was dependent on the students' access to tools and equipment, and the pandemic was shown to exacerbate some inequities in experiences and resources [12]. While availability of an academic makerspace within a school can normally limit the burden of acquiring such tools and equipment, there is little information yet available on how makerspaces have reacted and pivoted due to the pandemic and the impact on student design projects.…”
and is affiliated with the Department of Management and Organizations at NYU Stern Business School. Her research interests involve communication, collaboration, culture and space, with a focus on interactions, particularly those between people and technology. Her work has been published in several leading journals such as Administrative Science Quarterly, Information System Research, Organization Science and Organization Studies. She is also the co-author of a book on The Power of Writing in Organizations. She holds a Ph.D. in Cognitive Science from the Ecole des Hautes-Etudes en Sciences Sociales (Paris), an M. Phil. in Cognitive Science from Ecole Polytechnique (Paris) and an MA and M. Phil. in Philosophy from La Sorbonne (Paris).
scite is a Brooklyn-based organization that helps researchers better discover and understand research articles through Smart Citations–citations that display the context of the citation and describe whether the article provides supporting or contrasting evidence. scite is used by students and researchers from around the world and is funded in part by the National Science Foundation and the National Institute on Drug Abuse of the National Institutes of Health.