Relooking at services science and services innovation

Cai, Hong; Chung, Jen-Yao; Su, Hui

doi:10.1007/s11761-008-0020-9

Cited by 19 publications

(4 citation statements)

References 20 publications

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“…The innovation structure of level 2 draws on the principles of the modular organization (Baldwin and Clark 1997), and is also consistent with the innovation mechanisms at Google (Iyer and Davenport Fig. 4 The organization bus 2008) and Virgin (Cai et al 2008). And the simplicity of level 3, the organization, may be regarded as an illustrating example of how ICT enables the flat and networked organization (Fulk and DeSanctis 1999).…”

Section: Discussion: Learning From Norwegiansupporting

confidence: 57%

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ICT infrastructure for innovation: A case study of the enterprise service bus approach

Bygstad

Aanby²

2009

Inf Syst Front

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In this paper we investigate the relationship between ICT infrastructure and innovation. In recent years the concept of the enterprise service bus has been introduced as an ICT architecture that supports strong integration of distributed components and services, but at the same time allows for adding or subtracting business partners at short notice. What are the organizational issues and challenges of this approach? Building on a case study from Norway we investigated this topic in the context of innovation of ICT based services. Our findings were analyzed at three levels; the bus as technical infrastructure, the bus as innovation infrastructure and the bus as organizational structure. We find that the bus as technical infrastructure supports innovation within a business unit, while the bus as innovation infrastructure facilitates the innovation of new business services. Further, we propose that a shared topology of these three levels is important to support the overall innovation process. As illustrated in our case, this also raises new challenges for the innovative corporation.

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Section: Discussion: Learning From Norwegiansupporting

confidence: 57%

“…The architecture allows the company to innovate on an existing infrastructure, in much the same way as Virgin and Amazon have done (Cai et al 2008). The bus works as a generative innovation mechanism, in the sense that it enables and support the development of new services.…”

Section: Level 2: the Bus As Service Innovation Infrastructurementioning

confidence: 99%

ICT infrastructure for innovation: A case study of the enterprise service bus approach

Bygstad

Aanby²

2009

Inf Syst Front

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“…In paper (Cai, 2007), it separates the service system into three layers as shown in figure 1. The above bottleneck structure is covering the service requirements and lifecycles.…”

Section: In the Service Systemsmentioning

confidence: 99%

Discipline and Infrastructures of Constructing Service Overlay Network

Tong¹,

Song²,

Song³

et al. 2011

Proceedings of the 13th International Conference on Enterprise Information Systems

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The economies of the world are shifting labour from agriculture and manufacturing into services, and service is a trend of the future. To implement the service in the current existing networks, there have been several frameworks or infrastructures and theories proposed. To facilitate the creation and deployment of value-added Internet services, how to construct the service overlay network while considering the bandwidth provisioning, QoS, services availability and etc. is coming up. In this paper, we propose the discipline of constructing service overlay network basing on the theory of the service and relative theories, and infrastructures considering the peer-to-peer technology and the content delivery network.

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“…Contents orient definition: Cai et al (2008) proposed that the competitiveness of service providers not only depends on the service competency but also on the usabel service resources. Accordingly, they proposed the three-layer service science framework which includes service needs, service competencies and service resources [9].…”

Section: Overiew Of Service Sciencementioning

confidence: 99%

Service Development Research for ICT Companies Based on Service Science Analysis

Wang

2011

AMM

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Service has emerged as the major element of the modern world’s economies, especially in the ICT industry. But the theory of service science is far behind the reality. Service science should provide theoretical basis and analysis framework for the service development. Through analyzing service science theory and current literatures, combining ICT companies’ real situation and development challenge, this paper offers several suggestions for service development, and builds the general service portfolio for ICT companies. On the other hand, this application in ICT companies will facilitate service science innovation, education, research application and development.

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Relooking at services science and services innovation

Cited by 19 publications

References 20 publications

ICT infrastructure for innovation: A case study of the enterprise service bus approach

ICT infrastructure for innovation: A case study of the enterprise service bus approach

Discipline and Infrastructures of Constructing Service Overlay Network

Service Development Research for ICT Companies Based on Service Science Analysis

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