Relationships between Violence Experience, Resilience, and the Nursing Performance of Emergency Room Nurses in South Korea

Abstract

In urgent situations where tensions and conflicts are amplified, emergency room nurses are vulnerable to violence and are exposed to dangerous situations because they are confronted by patients or caregivers. This study sought to examine the relationship between violence experience, resilience, and nursing performance among emergency room nurses in South Korea. A cross-sectional descriptive design was used. The study participants included 130 nurses working in the emergency room of a general hospital. Measures included the general characteristics list, the violence experience tool, the resilience tool, and the nursing performance tool. Data were collected from February to March 2021. In this study, among the forms of violence experienced by emergency room nurses, verbal violence was most prevalent. The violence experiences showed significant differences according to age, clinical experience, work experience in the emergency room, position, and job satisfaction. Resilience displayed significant differences according to marital status, clinical experience, position, average monthly salary, and job satisfaction. Nursing performance showed significant differences based on gender, age, marital status, clinical experience, work experience in the emergency room, position, average monthly salary, and job satisfaction. There was a positive correlation between resilience and nursing performance. This study suggests that emergency room nurses in Korea experienced more verbal violence than other types of violence. The violence experiences, resilience, and nursing performance showed significant differences according to the general and job-related characteristics of the study participants. Concrete strategies and interventions to reduce the frequency of experiences of verbal violence among emergency room nurses, increase their resilience, and improve the nursing performance of emergency room nurses are needed.

Fatores Estressores Na Atividade Do Enfermeiro

“…A sobrelotação dos serviços de urgência representa um problema a nível mundial, com sérias consequências para a satisfação do doente, segurança e qualidade do cuidado prestado, maior tempo de permanência no SU, aumento da probabilidade de readmissão hospitalar e taxas de mortalidade (Bittencourt et al, 2020;Kim et al, 2022) A evidência reforça a ideia de que o serviço de urgência é um ambiente singularmente desafiador, com maior risco de deterioração clínica não reconhecida de forma atempada ou não relatada e que, portanto, reforça a importância de adotar um conjunto de medidas para prevenir e/ou minimizar o dano ao doente durante a sua permanência no SU (Curtis et al, 2020;Gomes et al, 2019).…”

The impact of nurses' experiences of hospital violence on resilience: A mediated moderation model

“…Second, encounters with hospital violence had a detrimental impact on resilience. Kim et al (2022) had an opposite conclusion, concluding that the correlation between nurses' experiences of violence and resilience likely because of difference in sample. The current study discovered that nurses' experiences of hospital violence was negatively correlated with resilience, and the mediator analysis showed that experiences of hospital violence had a negative effect on resilience and a direct effect of −.096 (−1.257, −0.096) (Table 4).…”

Associations between work-related variables and workplace violence among Chinese medical staff: A comparison between physical and verbal violence

“…This association may be explained by job satisfaction. Previous studies identified that medical staff with low job satisfaction were at higher risk of workplace violence ( 61 , 62 ), and it also increased their intention to leave ( 63 ). However, this study did not support the association between job changing and PV.…”