Relationships between social media usage, social capital and job performance: the case of hotel employees in Iran

Ghorbanzadeh, Davood; Khoruzhy, V. I.; Safonova, I. V.; Морозов, И.В.

doi:10.1177/02666669211030553

Cited by 12 publications

(24 citation statements)

References 41 publications

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“…These apps can be used for social integration and interaction, meeting affective and cognitive needs and escapism (Katz et al, 1973). This is in line with Ghorbanzadeh et al (2021) and Tanta et al (2014).…”

Section: Discussionsupporting

confidence: 74%

Social media usage and its association with students' performance and attitude in Saudi Arabia

Alshwiah

Alaulamie

2022

JARHE

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PurposeThe purpose of this study was to investigate the level of social media use among students, and the way in which it affects their performance and attitude when used in the classroom in Saudi Arabia. The study explores students' attitudes to using social media to perform activities in the classroom and in their future careers.Design/methodology/approachA convergent mixed methods design was adopted, administering an online survey to a sample of 622 university students and conducting interviews with 20 students.FindingsThe results revealed that the relationship between the level of a student's social media usage and GPA (Grade Point Average) was negatively correlated. Moreover, the students with a high level of social media usage generally reported a highly positive attitude towards using social media in classroom activities. Finally, the students' level of social media usage was found to predict their attitude towards performing classroom activities using social media.Research limitations/implicationsThis study has implications for both theory and practice. For example, the findings confirm the ways in which social media are deployed, according to uses and gratification theory. In particular, social media are used by Imam Abdulrahman Bin Faisal University students for escapism, social integration and interaction, establishing personal identity, and meeting affective and cognitive needs. Meanwhile, the theoretical implications of this study are that new dimensions and social media terms can be added to the assumptions of uses and gratification theory. For example, virtual tolerance corresponds to escapism, virtual communication corresponds to integration and social interaction, virtual problems can be matched with personal identity and affective needs, and virtual information corresponds to cognitive needs.Practical implicationsOn a practical level, the results could be useful for students, teachers, educational policymakers and society. The results would show students how high social media usage could have a negative impact on their performance. Therefore, they should control their usage by managing their time, for example, via time management apps, if necessary. In particular, students could use social media in their learning and to develop their skills. A positive attitude among students, with regard to using social media in classroom activities, should correspondingly increase teachers' use of social media in the teaching process. This implies the expected benefits for teachers of using social media to teach and communicate with students. In addition, policymakers need to use social media as a means of reaching those population segments who display high social media usage, and who are unlikely to use traditional media to connect with those who formulate policy.Social implicationsIt is important to consider that high levels of social media use have a tendency to affect users' health, causing neck and back pain and psychological issues, for example, stress and depression. This points to a pressing need for society's institutions to raise public awareness of the disadvantages of high social media usage.Originality/valueThis study could serve as a useful source of information for faculty members seeking to integrate social media into their curricula. It could also encourage students to activate social media in their learning and communication with teachers and peers, while at the same time reducing their non-academic social media usage. This study provides a scale for measuring students' social media usage and attitudes to undertaking classroom activities via social media in the Saudi context. The scale is validated through adaptation of the scales developed by Sahin (2018) and Kitchakarn (2016).

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Section: Discussionsupporting

confidence: 74%

Social media usage and its association with students' performance and attitude in Saudi Arabia

Alshwiah

Alaulamie

2022

JARHE

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“…Website availability refers to the optimal technical performance of the website (Alwi and Ismail, 2013; Ghorbanzadeh et al. , 2021).…”

Section: Literature Review and Development Of Hypothesesmentioning

confidence: 99%

“…The university management and staff strive to create and develop the university's image and reputation among students and other stakeholders (Ghorbanzadeh et al, 2019). It takes time for an organization to establish its reputation through efficient management (Foroudi et al, 2017;Ghorbanzadeh et al, 2021). A lasting brand image ensures a favorable brand reputation and develops a positive attitude toward an organization.…”

Section: University Brand Image and University Brand Reputationmentioning

confidence: 99%

The role of website features in the branding of higher education institutions

Ghorbanzadeh

2022

JARHE

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PurposeThis study investigates the effect of university website features and value co-creation behaviors of students on promoting brand image and brand reputation at Islamic Azad University in Iran.Design/methodology/approachThe study is quantitative. Using convenience sampling techniques, a responsive group of 384 students was chosen from the Islamic Azad University of Tehran in Iran. Survey methods were used for data collection. Partial least squares-structural equation modeling was used to test the derived hypotheses.FindingsThe present research findings indicated that website features have a positive effect on fostering value co-creation behaviors (participation and citizenship behavior), and participation behavior, in turn, improves university's brand image and reputation. At the same time, among value co-creation behaviors, citizenship behavior has no impact on the university's brand image. Finally, the brand image formed through website features and participation behavior positively affects brand reputation.Originality/valueThese findings contribute to the marketing literature by empirically validating the three elements in the website features construct, providing intelligence on how website features can drive value co-creation behaviors, brand image and reputation.

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“…, 2021). Organizations have made significant investments in information and communication technologies, expecting to strengthen interpersonal bonds among employees, facilitate knowledge sharing and improve work efficiency (Ghorbanzadeh et al. , 2021; Bulgurcu et al.…”

Section: Introductionmentioning

confidence: 99%

“…The broad family of ESM used in the workplace includes both public platforms, such as Facebook, Twitter and WeChat, and dedicated social media platforms, such as Yammer, Teambition and DingTalk (Liang et al, 2021). Organizations have made significant investments in information and communication technologies, expecting to strengthen interpersonal bonds among employees, facilitate knowledge sharing and improve work efficiency (Ghorbanzadeh et al, 2021;Bulgurcu et al, 2018;Leonardi, 2014). However, in online communities, approximately 90% of Lurking behavior on ESM users are lurkers-users who access but rarely post or share content (Kokkodis et al, 2020).…”

Section: Introductionmentioning

confidence: 99%

Understanding lurking behavior on enterprise social media: the perspective of the transactional model of stress

Yuan

Liu

2022

IJSSP

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PurposeDrawing on the transactional model of stress, this study develops a theoretical model to understand the lurking behavior on enterprise social media (ESM).Design/methodology/approachBased on a questionnaire survey, this research study collected valid data from 301 ESM users in the workplace. Hierarchical regression analyses are used to analyze the conceptual framework.FindingsThe results show that Zhongyong thinking is a significant predictor of lurking and emotional exhaustion and that lurking can cause emotional exhaustion. Lurking mediates the relationship between Zhongyong thinking and emotional exhaustion. Additionally, communication overload moderates the relationship between lurking and emotional exhaustion as well as the indirect relationship between Zhongyong thinking and emotional exhaustion through lurking.Originality/valueThis article examines the antecedents of lurking by considering Zhongyong thinking and explores how lurking on ESM influences emotional exhaustion. This research contributes to the literature on techno-stressors, lurking and ESM and hopefully contributes to the growing dialog about the consequences of lurking in the workplace.

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Relationships between social media usage, social capital and job performance: the case of hotel employees in Iran

Cited by 12 publications

References 41 publications

Social media usage and its association with students' performance and attitude in Saudi Arabia

Social media usage and its association with students' performance and attitude in Saudi Arabia

The role of website features in the branding of higher education institutions

Understanding lurking behavior on enterprise social media: the perspective of the transactional model of stress

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