Relationships between Experiencing Verbal Violence and the Emotional Responses and Coping Behaviors of Dental Hygienists

Abstract

This study investigated the relationships between experiencing verbal violence and the emotional responses and coping behaviors of dental hygienists who worked in Jeonju between February 24 and March 18, 2017 to prepare strategies for managing verbal violence and establish a healthy working environment for dental hygienists. The following findings were obtained in this study. The dental hygienists primarily experienced verbal violence from patients and guardians (1.67 points). The most common verbal violence type was, "Someone treated me impolitely." The most common emotional response to verbal violence was "anger" (3.52 points). The coping style of most dental hygienists was problem-focused coping (3.28 points), followed by emotion-focused coping (2.75 points). Most hygienists with the problem-focused coping style stated that they resolve the problem through dialogue (3.51 points), while most hygienists with the emotion-focused coping style responded that they just ignore the situation (3.78 points). The relationship between experiencing verbal violence and the emotional responses and coping behaviors of dental hygienists showed a statistically significant positive correlation (p＜0.05) with emotional responses and problem-and emotion-focused coping associated with experiencing verbal violence from dentists, patients, and guardians. These findings confirm the need to reduce verbal violence, control emotional responses after exposure to verbal violence, and use more problem-focused coping measures. Dental hygienists must develop interpersonal skills and communication techniques and promote professionalism in their workplace to protect themselves from verbal violence at work.

Influence of Internet Language Violence on Young Students’ Mental Health and Intervention Countermeasures

“…On the one hand, anonymous communication protects the rights of netizens to freedom of speech, but on the other hand, it also weakens netizens' sense of moral responsibility and binding force [ 14 , 15 ]. In the network communication environment, the weakness of human nature is at a glance, but under the cover of anonymity, netizens do not have the moral cultivation and professional ethics of traditional media communicators, and their behavior is not restricted by political systems and laws at all [ 16 , 17 ].…”

Effect of Emotional Labor on Somatization among Dental Hygienists in an Area

“…2, 2019 114 by patients and the organization and concealing the emotions of the worker 5) . Emotional labor is a factor generated in performing a job, and an increase in emotional labor leads to increased stress and lower job efficiency 6) . According to a survey on emotional labor of the Korea Employment Information Service, the level of emotional labor among dental hygienists ranked 14th…”