Relationship model: a network model for integrating human expertise with systematic distributed processes

Abstract

In this paper we offer an integrated flexible system in which two inter-related models interact. One: the systems environment model that is inherent in all large enterprises and defines the logical enterprise organizations, units, division of work and responsibilities. Two: the Relationship model, which is a dynamic network derived from the data provided by the distributed expertise of the systems environment model representing several types of relationships among the units. This network model can be probed to produce related units with specific relationships to efficiently initiate a change, plan a change, adjudicate and implement a change. Each unit of the network can initiate a proposal for a new change by exploring its effect on the rest of the network; once a proposal for change is explored, its implications are evaluated and approved, a coordinated change is planned and implemented in a timely and organized manner while every constituency has been prepared for the planned change. While the proposed model can easily be adapted for organizations with well-defined systems environment models, this paper focuses on the design, integration and implementation of the Relationship network and its processes for information technology (IT) within a large telecommunication company with an existing systems environment model.• Stage one, getting to know the environment, involved several initial interviews with technology area owners and design of a questionnaire used for the initial interviews see Appendix A.