Relationship between Quality of Work Life of Medical Staff and Quality of Patient Care

Abstract

Background: Nowadays, quality of patient care is one of the major and important concerns of health care delivery which is extremely dependent on the medical staff. Objectives: The purpose of this study was to investigate the relationship between Quality of Work Life (QWL) and quality of patient care. Methods: This study was a descriptive-analytic study based on correlation which was conducted in the educational hospitals of Kermanshah. A total of 320 medical staffs were selected for the study. Quality of Work Life and Quality of Patient Care questionnaires were used to collect the data. For data analysis, descriptive statistics, person correlation coefficient, t-test and multivariate regression were used by using SPSS16 Results: Data analysis showed that the Quality of Work Life of medical staffs was in a medium level. Our findings indicate that there is a significant, negative relationship between stress at work and quality of patient care (P-value=0.001 & r=-0.247) and there is a significant, positive relationship between control & job satisfaction and quality of patient care (P-value=0.001 & r=0.217). Results of multivariate regression analysis showed that stress at work net account for 6% of the variance of the quality of patient care. Conclusion: Focusing on improving the working conditions of medical staffs can be incredibly useful in increasing the quality of health care.

Influence of well-being and quality of work-life on quality of care among healthcare professionals in southwest, Nigeria

“…On well-being, the outcome of our research is in keeping with those of other researchers 44 , 45 who reported that good well-being at work will improve the quality of care rendered by HCPs. Findings from the present study are also consistent with previous studies which have reported a relationship between the well-being of HCPs and the quality and safety of patient’s care 46 – 49 .…”

Association of care workers’ job satisfaction and global happiness with change of functional performance of severely disabled elderly residents in nursing homes: a cohort and questionnaire study in Japan

“…26 27 44-46 Also, either high-quality care leading to residents' favourable outcomes, or residents' functional performance itself being maintained or improved, might in turn promote the happiness of care staff through professional fulfilment. 47 The results here are not robust, possibly due to a limited number of observations for examining this correlation. In subgroup analyses on residents with each required care level, statistically significant differences were observed only in residents with a required care level may tend to be irreversibly disabled with static diseases.…”

“… 26 27 44–46 Also, either high-quality care leading to residents’ favourable outcomes, or residents’ functional performance itself being maintained or improved, might in turn promote the happiness of care staff through professional fulfilment. 47 …”

Impact of Quality of Work Life, Perceived Social Support, and Application of 5s Methodology on Psychological Distress Among Nurses in the Health Care Sector During Covid-19

“…QWL not only effects staff performance but also predicts quality of organization service (Mohammed J Almalk, 2012). It was noted that QWL of physicians is higher than that of non-physicians (nurses and other front line health workers) (Mohammadi-Bolbanabad, 2016). QWL not only focuses on the work life but non-work life as well (Bruno Del Sarto Azevedo, 2017).…”

“…Many Nurses were reluctant to perform their duties and were filing for resignations due to high level of work stress, anxiety and depression (Laura Lorente, 2020) (Ali Hasanpour Dehkordi, 2020). Studies show that the working environment and work load has had a major impact on personal health of the frontline workers which in turn increases the psychological distress among the working staff, leading to inefficiency to carry on their tasks (Mohammadi-Bolbanabad, 2016). Nurses during the early stages of covid 19 had faced a huge amount of psychological distress and anxiety not only because of high work load but also because of lack of proper medical equipment, and knowledge of the fast-spreading virus and direct contact with the patients (Zhang, 2020) (Catton, 2020).…”