Relationship between Quality of Building Maintenance System and Occupant Satisfaction for Office Buildings

Abstract

Abstract. Buildings will be weary, decaying and dirty as time goes by; but with highquality maintenance management we can prolong the life-span of building, provide building services and keep the building performance at its ultimate level. The importance of carrying out a systematic and routine maintenance is to conserve building performance. However, this task is often neglected due to various factors including misunderstanding the needs of the maintenance works and lack of budget allocation. This paper highlights the current practice of maintenance management that are being implemented in 6 office buildings located in Kuala Lumpur, Johor, Kedah and Pulau Pinang. Using the responses of questionnaire answered by 150 respondents employed from these selected offices, personal interviews and visual inspection the following findings were made: the occupants were satisfied with the maintenance management of their buildings elements and the delivery characteristics of maintenance works. Visual inspection however showed that some elements are not in a good condition. In conclusion, some recommendations are made to improve the existing system including the establishment of a maintenance plan, selection of experienced contractors and the provision of a service desk.

Building maintenance practices in Malaysia: a systematic review of issues, effects and the way forward

“…Consequently, many maintenance organisations do not have enough budget to run their maintenance operations effectively. There is a neglect of regular and routine maintenance due to lack of budget allocation (Hamid and Othman, 2014;Yong and Sulieman, 2015). Moreover, lack of budget influences the maintenance organisation's policy, for example, the maintenance organisation could implement a corrective maintenance approach rather than preventive maintenance, or it could defer maintenance works (Hamid and Othman, 2014;Yong and Sulieman, 2015;Azid et al, 2019).…”

Mengukur Dampak Keterampilan Kerja Dan Kompensasi Masa Covid-19 Dalam Meningkatkan Produktivitas Kerja Karyawan

“…Sedangkan hasil pengujian lain variabel kompensasi tidak berpengaruh terhadap produktivitas kerja, tidak berpengaruhnya kompensasi ini sebagaimana kita ketahui dampak covid-19 tidak bisa memberikan penawaran lagi bagi perusahaan dalam mengambil sikap ataupun keputusannya untuk dapat mempertahankan karyawannya karena produktivitas kerja masa covid-19 mengalami penurunan sehingga karyawan yang di PHK tidak memperoleh kompensasi yang seperti seharusnya, sehingga hasil penelitian ini bertolak belakang dengan penelitian yang diajukan oleh (Yamoah, 2013) yakni kompensasi memberikan efek positif kepada produktivitas kerja. (Darma & Supriyanto, 2017), (Hamid & Othman, 2014), (Isaac, 2018) menyatakan bahwa kompensasi memperngaruhi produktivitas kerja.…”

Relationship between building maintenance sourcing strategy selection factors and performance

“…Office building is built for professional purposes, primarily for the conduct of business such as administration, clerical services and consultation with clients and associates (Hamid and Othman, 2014). It can be either large or small and may house one or more business concerns.…”