“…Overcrowded EDs at safety net hospitals-that is, hospitals committed to serving those with low incomes, no insurance, and who have difficulty receiving treatment elsewhere (Dewan & Sack, 2008)-are indicative of a failure of the health system to adequately serve disadvantaged communities. Increased access to primary health care services reduces use of EDs for non-emergencies (Roby et al, 2010;Wang, Villar, Mulligan, & Hansen, 2005), use of EDs for emergency treatment of chronic diseases (Diedhiou, Probst, Hardin, Martin, & Xirasagar, 2010), and overall health care costs (Guo, Wade, Pan, & Keller, 2010). Perhaps most importantly, increased primary care access improves total patient health (Hurley, Freund, & Taylor, 1989;Kasper, 1987).…”