Relationship Between Patient’s Satisfaction of Removable Denture Wearers and Oral Health-Related Quality of Life

Mayun, Gusti Ayu Ratih Utari; Indrasari, Muslita; Kusdhany, Lindawati S.

doi:10.22159/ijap.2017.v9s2.41

Cited by 3 publications

(4 citation statements)

References 17 publications

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“…Ptient satisfaction is an individual's perception that delivers a direct opinion of the treatment received [61]. Many changes in the industry landscape create more challenges for management professionals in health care.…”

Section: Discussionmentioning

confidence: 99%

Patient Centeredness in Health Care: Perspectives From an Empirical Investigation

Rejikumar

2018

Asian J Pharm Clin Res

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Objectives: The objective of this study was to examine the formation of wellness perceptions and satisfaction from antecedents that explain various attributes regarding service quality perceptions about doctors by patients. The topic is of contemporary relevance as health-care firms are reengineering their competencies to deliver personalized health services to for unmatched experience to develop long-term relationships with patients.Methods: Responses from 280 patients about service quality attributes of doctors, wellness perceptions, and their satisfaction are collected using a structured questionnaire. An exploratory factor analysis was performed using SPSS. 20 to identify significant dimensions of doctor’s service quality. The theoretical model developed with these dimensions, wellness perceptions, and patient satisfaction was estimated using partial least square-based structural equation modeling approach to test hypotheses about linkages among these constructs.Results: The dimension structure of doctor’s service quality contained constructs such as “price affordability of medicines,” “quality of diagnosis,” “interaction quality of doctor,” “appropriateness of tests prescribed,” and “quality of usage prescriptions.” These service quality dimensions of doctor significantly develop wellness perceptions and satisfaction among patients. Wellness perceptions act as a mediator in satisfaction development.Conclusions: Patient satisfaction and wellness perceptions are of primary importance in improving service quality in health care and to remain competitive. The health-care firms should train their professionals to interact with the patients more efficiently by adhering to the philosophy of patient centeredness in their service process.

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Section: Discussionmentioning

confidence: 99%

Patient Centeredness in Health Care: Perspectives From an Empirical Investigation

Rejikumar

2018

Asian J Pharm Clin Res

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“…8 Kepuasan adalah suatu perasaan yang muncul berupa senang atau kecewa dari dalam diri seseorang dengan membandingkan kinerja terhadap hasil yang didapatkan. 9 Pada hal ini kepuasan menjadi salah satu faktor yang bisa dijadikan tolak ukur dalam suatu keberhasilan perawatan gigi tiruan lengkap dan dapat memberikan nilai yang baik bagi perkembangan kesehatan. 10 Tingkat kepuasan pasien dapat dievaluasi pada hasil gigi tiruan yang digunakan dengan harapan yang diinginkan.…”

Section: Latar Belakangunclassified

“…Adaptasi yang baik menjadi salah satu faktor kepuasan pemakaian gigi tiruan. 9 Berdasarkan responden yang menggunakan gigi tiruan lengkap, yaitu semua responden yang berpartisipasi dalam penelitian ini. Jumlah total responden yang berpartisipasi yaitu 22 orang responden.…”

Section: Pembahasanunclassified

“…Adaptasi yang baik dari lamanya pemakaian gigi tiruan menjadi salah satu faktor kepuasan pemakaian gigi tiruan. 9 Kelemahan pada penelitian ini adalah kurangnya total responden yang bersedia untuk membantu dalam pelaksanaan penelitian, dikarenakan pada saat dilakukan penelitian sedang adanya pandemi SARS-CoV2 sehingga sulitnya mendapatkan persetujuan dari berbagai panti.…”

Section: Pembahasanunclassified

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Gambaran tingkat kepuasan pada lansia pemakai gigi tiruan lengkap (Observasi pada Panti Sasana Tresna Werdha Ria Pembangunan)

Alivia,

Ayu Ratih Utari Mayun

2023

JKGT

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Background: Loss of all teeth in the elderly is one of the effects of the aging process. Treatment using complete dentures can be a solution for the elderly to restore aesthetic, phonetic, and masticatory functions. Patient satisfaction is the result of patient evaluation that is formed through emotional responses, such as happiness feelings of pleasure and satisfaction arising from the results of a job. One of the goals in complete denture treatment is the success of the treatment. Success of denture treatment can be judged from patient satisfaction. Aim: To describe the level of satisfaction in the elderly who wear complete dentures. Method: This type of research is descriptive observational with a cross-sectional design. This research was conducted by distributing PDA-ID (Patients Denture Assessment-ID) questionnaires to 22 elderly people at the Sasana Tresna Werdha Ria Pembangunan orphanage. Result: There are 21 respondents out of a total of 22 respondents had a high level of satisfaction with the complete denture used. 1 respondent who has a low level of satisfaction with complete dentures make dentures at a dental handyman. Conclusion: Most of the elderly respondents who use complete dentures at the Sasana Tresna Werdha Ria Pembangunan nursing home have a high level of satisfaction with the complete dentures used.

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The Effect of Governmental Laws and Pharmaceutical Ethics on Building a Distinctive Relationship Between Pharmacists and Their Customers

Abdelmalek¹

2020

Int J Pharm Pharm Sci

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Objective: This study aimed to investigate the effect of governmental laws and pharmaceutical ethics on building a distinctive relationship between pharmacists and their customers from the perspective of pharmacists in Jordan through measuring the customers’ satisfaction and their perceived value. Methods: This study is a descriptive and correlative one. A self-administrated questionnaire was distributed to a random sample of 110 pharmacists working in private pharmacies to measure the effect of governmental laws and pharmaceutical ethics on building a distinctive relationship between pharmacists and customers. Results: ANOVA-test showed a significant effect of governmental laws and pharmaceutical ethics on building a distinctive relationship between pharmacists and their customers (p = 0.003) and on the customer–perceived value (p = 0.00). Multiple regression analysis showed a significant effect of the application of ethical standards on building a distinctive relationship between pharmacists and their customers (p = 0.006) and a significant effect of both dimensions: (application of laws and regulations) and (application of ethical standards) on customer–perceived value (p = 0.004, p = 0.009) respectively. Moreover, there was a statistically significant effect of the application of ethical standards on customers’ satisfaction (p = 0.03). Conclusion: Based on the results of this study, there should be an effort by the government and the private institutions responsible for the pharmacy profession in Jordan to contribute to build a distinctive relationship between pharmacies and their customers, as this relationship increases the perceived value and satisfaction of customers.

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Relationship Between Patient’s Satisfaction of Removable Denture Wearers and Oral Health-Related Quality of Life

Cited by 3 publications

References 17 publications

Patient Centeredness in Health Care: Perspectives From an Empirical Investigation

Patient Centeredness in Health Care: Perspectives From an Empirical Investigation

Gambaran tingkat kepuasan pada lansia pemakai gigi tiruan lengkap (Observasi pada Panti Sasana Tresna Werdha Ria Pembangunan)

The Effect of Governmental Laws and Pharmaceutical Ethics on Building a Distinctive Relationship Between Pharmacists and Their Customers

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