Relationship Between Hard Total Quality Management Practices and Organizational Performance in Municipalities

Abstract

Hard total quality management has now become the major business strategy in current management and has currently been taken up by companies around the globe. The aim of the study is to determine the relationship between hard total quality management practices and performance in municipalities. A quantitative research design was adopted to collect data. Multiple regression analysis method was used to conduct this study. The findings of the study will contribute to both theory and practice. The results of this study have important contributions and implications for practitioners and policy-makers in these five developing countries. Empirical evidence revealed that hard total quality management has relationship with performance. The findings also implied that hard total quality management has positively relation with performance and there is difference in organizational performance mean between all these countries.

A structural model of total quality management, work values, job satisfaction and patient-safety-culture attitude among nurses

“…The issues of primary medical negligence, medication safety, and personnel education and training are critical for health care institutions in Taiwan and worldwide (Chen, Chang, & Pan, ). Total quality management (TQM) is a concept used by organisations to maintain a competitive advantage and to ensure overall effective performance (Chang, Chiu, & Chen, ; Nasser, Yusoff, & Islam, ). Several studies have reported that total quality management has a positive effect on hospital performance, showing that accredited hospitals are more likely than unaccredited hospitals to engage in total quality management practices (Alaraki, ).…”

Impact of Global Leadership Behaviors on Performance of Multinational Companies

“…For a service organization, their effectiveness and performance are measured by their customers" satisfaction and good relationship is preferred over profit. The main performance and effectiveness of manufacturing organizations is in the quality of their product and such organizations are more concerned with profit maximization Islam & Al-Nasser, 2013;Al-Nasser et al, 2013a, 2013b, 2013cAl-Homayan et al, 2013;Sarker & Islam, 2013;Al-Nasser et al, 2015;Saad et al, 2016;Al-Nasser et al, 2016aKhan et al, 2017).…”

The Role of International Leadership in Global Corporations

“…The effectiveness and performance of service organizations are measured by their customers" satisfaction and the stakeholders prefer good relationship rather than profit. The performance and effectiveness of manufacturing organizations are in the quality of their products and the stakeholders are more concerned with profit maximization Islam & Al-Nasser, 2013;Al-Nasser et al, 2013a, 2013b, 2013cSarker & Islam, 2013;Al-Nasser et al, 2015;Saad et al, 2016;Al-Nasser et al, 2016a, 2016bKhan et al, 2017).…”