Relationship between emotional intelligence and job well‐being in Chinese Registered Nurses: Mediating effect of communication satisfaction

Li, Xue; Fang, Xiaoxia; Wang, Lina; Geng, X.; Chang, Hongjuan

doi:10.1002/nop2.820

Cited by 24 publications

(22 citation statements)

References 19 publications

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“…In nursing work, nurses with high emotional intelligence are good at relieving the pressure and discomfort caused by the contradiction between nurses and patients by moderating their own emotions. With the increase of communication with patients, the nurses' abilities to express and communica are effectively exercised, and their communication satisfaction is enhanced [40]. Empathy has a positive predictive effect on communication satisfaction.…”

Section: Discussionmentioning

confidence: 99%

Relationship between emotional intelligence and job well-being in Chinese clinical nurses: multiple mediating effects of empathy and communication satisfaction

Chang

Quan-ying

et al. 2021

BMC Nurs

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Background Nursing work is associated with great pressure, and nurses are often overwhelmed. Therefore, correct emotional regulation is essential to improve nurses’ job well-being and promote better engagement in nursing work. The purpose of this study was to establish a structural model to estimate the impact of Chinese clinical nurses’ emotional intelligence on job well-being, using multiple intermediaries to explain the internal mechanisms underlying the relationship. Methods This was a cross-sectional study of 1475 registered nurses from a Chinese hospital who provided responses to emotional intelligence, empathy, communication satisfaction, and job well-being scales. Path analysis using a multiple mediation model was performed using AMOS 23.0. Results Among all clinical nurses who participated in the survey, 1475 (98.33 %) completed the questionnaire. The nurses’ job well-being score was 83.61 ± 12.63. There was a significant positive correlation between job well-being and communication satisfaction, emotional intelligence, and empathy ability (r = 0.346–0.570, P < 0.001). Empathy and communication satisfaction partially mediated the relationship between emotional intelligence and job well-being, with effect sizes of 0.047 and 0.227, respectively. The chain mediating effect of empathy and communication satisfaction had a value of 0.045. Conclusions It is recommended that hospital managers take actions to improve nurses’ emotional intelligence level, and conduct professional psychological training to improve nurses’ empathy and communication satisfaction, and ultimately improve their job well-being.

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Section: Discussionmentioning

confidence: 99%

Relationship between emotional intelligence and job well-being in Chinese clinical nurses: multiple mediating effects of empathy and communication satisfaction

Chang

Quan-ying

et al. 2021

BMC Nurs

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“…As a non-cognitive skill, emotional intelligence can help nurses manage situational stressors and make decisions in nursing work, reduce the negative impact of stress and emotion, and have a positive impact on the work quality and physical and mental health of nurses. [ 14 ]…”

Section: Introductionmentioning

confidence: 99%

Mediating effects of emotional intelligence on the relationship between empathy and humanistic care ability in nursing students: A cross-sectional descriptive study

Qin

2022

Medicine

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Patient-centered nursing holistic care is of utmost important to the nursing profession, and humanistic care cultivation has become a global nursing education concern. This study aimed to examine the relationship among emotional intelligence, empathy and humanistic care ability in nursing students, and to determine whether positive emotional intelligence could mediate the relationship between empathy and humanistic care ability. This study used a cross-sectional, descriptive design. A total of 323 nursing students was enrolled from one medical university in Heilongjiang Province, China. The emotional intelligence questionnaires, empathy scale and humanistic care ability scale were used to quantify participants’ responses. There was no significant difference in gender, residence, single-child family and leader experience of nursing students’ humanistic care ability. However, the significant differences were found in grade (t = 4.55, P < .01) and major interests (t = 7.06, P < .01). Obviously, there was positive correlation between positive emotional intelligence and empathy (R = 0.37, P < .01), and positive correlation between humanistic care ability and emotional intelligence (R = 0.62, P < .01), and empathy (R = 0.57, P < .01). Furthermore, emotional intelligence (β = 0.21, P < .01) had a significant mediating effect on the relationship between humanistic care ability and empathy. Nurse educators should improve the empathy of nursing students by developing and implementing emotional intelligence programs, in order to improve their humanistic care ability.

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“…In the nursing context, Bittinger et al (2020) have established a negative association between EI and the perception of occupational stress among nurse anesthetists. Additionally, EI has been described as a valuable asset for better group cohesiveness among nurses (Li et al, 2021). Interestingly, beyond its effect on occupational stress, EI has been found to be a crucial predictor of nurses' efficient performance in healthcare settings.…”

Section: Introductionmentioning

confidence: 99%

Impact of emotional intelligence on work performance: The mediating role of occupational stress among nurses

Alsufyani

Aboshaiqah

Alshehri

et al. 2022

J of Nursing Scholarship

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Introduction An occupational stress was reported as an inhibitor of optimal performance among nurses. Emotional intelligence (EI) has emerged as a successful behavioral buffer against occupational stress and as a facilitator for better performance. This study aimed to investigate the potential relationship between nurses' EI and their work performance; and to examine the mediating role of occupational stress. Design A predictive correlational design was adopted. Method Self‐reported questionnaires were administered to 391 full‐time bedside nurses recruited from one of the big hospitals in Saudi Arabia, between April and June 2021. Data were coded and analyzed using IBM SPSS version 25.0. Simple and multiple linear regression analyses were used to test the hypotheses. The significance level for all tests was set at p ≤ 0.05. Bonferroni correction method was used to control the family‐wise error rate. Results The findings revealed an affirmative association between nurses' EI and work performance (β = 0.69, p < 0.001; r2 = 0.483). Additionally, an inverse association was established between nurses' EI and their perception of occupational stress (β = −0.54, p < 0.001; r2 = 0.286), and between nurses' perception of occupational stress and work performance (β = −0.52; p < 0.001; r2 = 0.226). Additionally, our results showed that occupational stress played a mediating role in the relationship between nurses' EI and work performance. Conclusion This study presented a novel framework that includes two factors affecting work performance among nurses in Saudi Arabia. Our results suggest that EI is vital for effective work performance among nurses. Additionally, EI was found to be a useful coping strategy against occupational stress. Clinical Relevance EI has been described as a valuable asset for better performance and effective group cohesiveness among nurses. Optimal nurses᾽ performance leads to meeting patients᾽ needs and organizational goals.

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Relationship between emotional intelligence and job well‐being in Chinese Registered Nurses: Mediating effect of communication satisfaction

Cited by 24 publications

References 19 publications

Relationship between emotional intelligence and job well-being in Chinese clinical nurses: multiple mediating effects of empathy and communication satisfaction

Relationship between emotional intelligence and job well-being in Chinese clinical nurses: multiple mediating effects of empathy and communication satisfaction

Mediating effects of emotional intelligence on the relationship between empathy and humanistic care ability in nursing students: A cross-sectional descriptive study

Impact of emotional intelligence on work performance: The mediating role of occupational stress among nurses

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