2005
DOI: 10.2466/pr0.97.2.378-380
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Relations among Measures of Trait Empathy, Empathetic Response, and Willingness to Get Involved in Customer-Contact Situations

Abstract: This study examined anticipated reactions to nonroutine occurrences in the context of emotionally laden customer-contact situations in retail stores. Correlations between measures of the dimensions of trait empathy, anticipated emotional responses to the situations, and self-rated willingness to be involved were examined. Anticipated Compassion mediated the relation of Empathetic Concern on Involvement Willingness in 3 of 4 imaginary compassion-evoking situations. No corresponding effect was observed for Antic… Show more

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Cited by 3 publications
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“…This could be due to several reasons. First, difficulties have been recognized when linking the fantasy scale to empathy, being a controversial scale for several authors [74,75]. Additionally, personal distress has been primarily linked with C [76], and our task caused no change in sC levels.…”
Section: Discussionmentioning
confidence: 92%
“…This could be due to several reasons. First, difficulties have been recognized when linking the fantasy scale to empathy, being a controversial scale for several authors [74,75]. Additionally, personal distress has been primarily linked with C [76], and our task caused no change in sC levels.…”
Section: Discussionmentioning
confidence: 92%
“…Participants indicated their answer for each item on a five-point Likert scale (1 = "Does not describe me well", 5 = "Describes me very well"). Given that we were interested primarily in empathy as it unfolds during real-world social interactions, we focused only on perspective taking, empathic concern, and personal distress (for related discussions see De Corte et al, 2007;Su, Lee, Ding, & Comer, 2005) [see Supplementary Table S2 for the internal consistency of all three sub-scales (α > 0.73)].…”
Section: Explicit Measurementioning
confidence: 99%
“…In such cases, the IRI score was given as the sum of four subscales, so the meaning of each individual subscale was ignored. In other cases, the Fantasy scale was excluded, and only the three other subscales of the IRI were used (e.g., Su, Lee, Ding, & Comer, 2005). The IRI subscales were not intended to be used separately, but as a whole.…”
mentioning
confidence: 99%