Relations Among Loneliness, Social Anxiety, and Problematic Internet Use

Caplan, Scott E.

doi:10.1089/cpb.2006.9963

Cited by 736 publications

(623 citation statements)

References 26 publications

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“…Therefore, shy individuals in face-to-face contexts tend to show decreases in shyness and increases in interpersonal competence in online contexts (Roberts et al, 2000;Stritzke et al, 2004). In a similar vein, Caplan (2007) found that social anxiety fully mediated the positive relationship between loneliness and preference for online social interaction. These studies indicate that individuals who are less capable of managing face-to-face social interactions (and thus may be lonely) tend to prefer mediated communication and exhibit better performances in communication and relationship formation in mediated environments.…”

Section: Mediated Communication and Lonelinessmentioning

confidence: 96%

Mobile voice communication and loneliness: Cell phone use and the social skills deficit hypothesis

Jin

Park

2012

New Media & Society

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This study developed a research model of mobile voice communication on the basis of the social skills deficit hypothesis. In the model, poor social skills were related to less face-to-face and mobile voice communication, which was linked to greater loneliness. Structural equation modeling analyses of survey responses from 374 adults supported the social skills deficit hypothesis in that poor social skills were related to less involvement in face-to-face communication and greater loneliness. Also, as expected, more face-to-face interactions were associated with lower levels of loneliness; however, more cell phone calling was associated with greater loneliness. Additional regression analyses revealed that the positive relationship between mobile voice communication and loneliness was more pronounced for those who have more friends than those who have fewer friends.

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Section: Mediated Communication and Lonelinessmentioning

confidence: 96%

Mobile voice communication and loneliness: Cell phone use and the social skills deficit hypothesis

Jin

Park

2012

New Media & Society

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“…Specifically, people with high levels of social anxiety and low levels of perceived social support have been found to be at risk of developing POSI (Caplan, 2007), since the online environment might be seen as more safer and comfortable than FtF interactions. The central role of POSI as a key factor for the development of other GPIU dimensions is one of the distinctive features of the GPIU perspective in comparison to the IA approach.…”

Section: The Update Model Of Generalized Problematic Internet Usementioning

confidence: 99%

14. Generalized Problematic Internet Use Scale 2: update on the psychometric properties among Italian young adults

Casale¹,

Primi²,

Fioravanti³

2015

The Psychology of Social Networking Vol.2

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Abstract. Problematic Internet Use (PIU) involves cognitive distortions and dysfunctional behaviors (e.g., compulsive Internet use or using the Internet to alleviate negative emotions) that lead to negative outcomes in various areas of an individual's life. The Generalized Problematic Internet Use Scale 2 (GPIUS2) is one of the few theory-driven instruments to measure the type of PIU associated with the unique communicative context available online. The purpose of this study was to expand upon previous empirical evidence of the psychometric properties of the GPIUS) among Italian young adults. The present psychometric evaluation of the Italian version of the GPIUS2 was conducted on a sample of 748 undergraduate students (48.3% males) from 18 to 26 years old (M= 21.84 years, SD = 2.20). With regard to scale dimensionality, the four first-order factors model (i.e. preference for online social interaction, mood regulation, deficient self-regulation, and negative outcomes) was confirmed (fit indices: Satorra-Bentler scaled χ 2 /df = 3.03; Comparative Fit Index = 0.93; Tucker-Lewis index = 0.92; Root Mean Square Error of Approximation = 0.05). Internal-consistency Cronbach's alpha ranged from 0.72 to 0.89. Convergent validity is demonstrated with significant correlations between GPIUS2 and Internet Addiction Test score. Validity was also assessed by exploring the relationship between GPIUS2 and several indices of psychosocial well-being that were expected to be related to PIU on the basis of previous studies. The overall results confirm previous evidence that the GPIUS2 is an adequate measure of generalized PIU cognitions, behaviors, and outcomes among young adults.

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“…Conversely, an online environment allows customers to control how they present themselves to others in an interaction, making it easier for extremely socially anxious people to achieve their self-presentation goals (Caplan, 2007;Leary and Kowalski, 1997).…”

Section: Social Anxiety and Retail Environmentmentioning

confidence: 99%

“…It is known that people with high levels of social anxiety prefer to interact on the internet (Caplan, 2007). C2C interaction could be a basis for value emerging among customers, but this would depend on each customer's social anxiety level and on the retail environment where it happens.…”

Section: Introductionmentioning

confidence: 99%

C2C value creation: social anxiety and retail environment

Becker

Pizzutti

2017

JRIM

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If you would like to write for this, or any other Emerald publication, then please use our Emerald for Authors service information about how to choose which publication to write for and submission guidelines are available for all. Please visit www.emeraldinsight.com/authors for more information. About Emerald www.emeraldinsight.comEmerald is a global publisher linking research and practice to the benefit of society. The company manages a portfolio of more than 290 journals and over 2,350 books and book series volumes, as well as providing an extensive range of online products and additional customer resources and services.Emerald is both COUNTER 4 and TRANSFER compliant. The organization is a partner of the Committee on Publication Ethics (COPE) and also works with Portico and the LOCKSS initiative for digital archive preservation.*Related content and download information correct at time of download. Purpose -Most customers want to interact, whether on social networks or on company websites. This study aims to examine the relationship between customer-to-customer (C2C) interaction and value, considering the roles of social anxiety and the retail environment.Design/methodology/approach -This paper presents three written-scenario experimental studies, where C2C interaction and the retail environment are manipulated, and social anxiety levels are measured. The settings and the measures are changed across the experiments to increase the results' validity.Findings -A three-way interaction among C2C interaction, social anxiety and retail environment has impacts on experience value and other value-related variables (satisfaction and positive mood). In the offline retail environment, as social anxiety levels increase, the effects of C2C interaction on these variables become weaker. In the online retail environment, as social anxiety levels increase, these effects become stronger.Research limitations/implications -This paper contributes to the literature in three ways. First, it investigates the downside of positive C2C interactions when considering social anxiety and the retail environment where they occur. Second, this paper amplifies the literature about value by extending it to other consumers who can affect the service experience. Finally, this study explores online C2C interaction in a retail environment, an aspect that has been neglected in the research about online interactions.Practical implications -This paper suggests strategies to manage C2C interaction for customers of varying levels of social anxiety in offline and online retail environments to maximise value for them.Originality/value -This paper challenges the widespread idea that a positive C2C interaction always leads to value. By considering social anxiety and the retail environment in C2C literature, this paper explains why and when it is a false notion.

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Relations Among Loneliness, Social Anxiety, and Problematic Internet Use

Cited by 736 publications

References 26 publications

Mobile voice communication and loneliness: Cell phone use and the social skills deficit hypothesis

Mobile voice communication and loneliness: Cell phone use and the social skills deficit hypothesis

14. Generalized Problematic Internet Use Scale 2: update on the psychometric properties among Italian young adults

C2C value creation: social anxiety and retail environment

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