Relational Agency and the Development of Tools in Service Networks

Seppänen, Laura; Toiviainen, Hanna

doi:10.1017/9781316275184.009

Cited by 7 publications

(10 citation statements)

References 19 publications

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“…The BCW has found favour in interventionist research led by Finnish Institute of Occupational Health in interventions designed to improve practitioners' wellbeing (Ala-Laurinaho et al, 2018;Seppänen & Koli, 2010;Toiviainen & Kira, 2017). It addresses work organisations' need for shorter small-step developmental efforts instead of long-term interventions such as the CL and has been especially developed in collaboration with service networks (Seppänen & Toiviainen, 2017) in different fields such as internal welfare services (Ruotsala, 2014), rail traffic control (Seppänen et al, 2015); social services for divorced families (Seppänen & Kloetzer, 2014) and supervised probationary freedom (Seppänen, 2012).…”

Section: Supplementary Approachesmentioning

confidence: 99%

“…The BCW shares much of the CL methods but is a shorter process consisting of only 1-3 meeting sessions making them more feasible politically and logistically (see D Figure 2). Being a shorter process with no experimental phase included (see G Figure 3), BCW may be a starting opportunity to motivate practitioners for collaboration and perhaps to put in place tools or networks ready for developmental efforts at a later stage (Seppänen & Toiviainen, 2017).…”

Section: Designing the Innovation Spacementioning

confidence: 99%

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Combining Resources: A Participatory Intervention Promoting Organisational Learning, Social Innovation and Interorganisational Collaborations In Criminal Justice

Hean

Aakjær

Kloetzer

et al. 2020

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This chapter presents a participatory model for promoting organisational learning and innovation with potential application in criminal justice related organisations. We share the sensemaking process engaged in by the COLAB consortium tasked with comparing and contrasting a range of participatory interventions and developing a potentially hybrid model that combined the strengths of each. We describe this model on 11 key dimensions, that in themselves offer a useful tool through which different participatory methods might be compared. An expanded participatory model based on the Change Laboratory model and expansive learning cycle is presented, one augmented with the beneficial components of Activity Clinics, Boundary crossing workshops and codesign methods and developed within the criminal justice context.

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Section: Supplementary Approachesmentioning

confidence: 99%

Section: Designing the Innovation Spacementioning

confidence: 99%

Combining Resources: A Participatory Intervention Promoting Organisational Learning, Social Innovation and Interorganisational Collaborations In Criminal Justice

Hean

Aakjær

Kloetzer

et al. 2020

View full text Add to dashboard Cite

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“…Problems in interprofessional networking often relate to the difficulty of collaborating in a heterogeneous group in which the goals and priorities are understood in multiple ways (Baxter & Brumfitt, 2008;Guile, 2011;Visse, Widdershoven, & Abma, 2012). Participants face the challenge of moving beyond their own expertise to get the work done in the network; they need to adopt a shared vision of service provision rather than only focus on their part of it, and to adjust their actions to those of other network members (Baxter & Brumfitt, 2008;Edwards, 2010;Kvarnström, 2008;Seppänen & Toiviainen, 2017). We use a concept 'struggle' to emphasize employees' substantial investments of emotional, cognitive, and social resources to overcome the problems and adversities of networking.…”

Section: Networking Strugglesmentioning

confidence: 99%

“…We respond to this call by providing insights on how the co-existence of struggles and resource gains can foster interprofessional and inter-organizational learning. Two interprofessional service networks were selected for analysis as part of a larger study (Seppänen & Toiviainen, 2017). One network provided services for divorcing families, and the other for supervised probationary freedom.…”

Section: Introductionmentioning

confidence: 99%

From struggles to resource gains in interprofessional service networks: Key findings from a multiple case study

Toiviainen

Kira

2017

Journal of Interprofessional Care

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In interprofessional service networks, employees cross professional boundaries to collaborate with colleagues and clients with expertise and values different from their own. It can be a struggle to adopt shared work practices and deal with "multivoicedness." At the same time, networks allow members to engage in meaningful service provision, gain a broader understanding of the service provided, and obtain social support. Intertwined network struggles and resource gains have received limited attention in the interprofessional care literature to date. The aim of the study was to investigate the learning potential of the co-existing struggles and resource gains. This article reports findings from two interprofessional networks. Interviews were conducted with 19 employees and thematically analysed. Three types of struggles and six types of resource gains of networking were identified. The struggles relate, first, to the assumptions of networking following similar practices to those in a home organisation; second, to the challenges of dealing with the multivoicedness of networking; and, third, to the experienced gap between the networking ideals and the reality of cooperation. At the same time, the network members experience gains in emotional resources (e.g., stronger sense of meaningfulness at work), cognitive resources (e.g., understanding the customer needs from alternative perspectives), and social resources (e.g., being able to rely on other professionals' competence). Learning potential emerged from the dynamics between coexisting struggles and resource gains.

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“…The second author of this paper is a member of the community of the Activity Clinic, whereas the first author has worked extensively with another activity theoretical approach, namely Developmental Work Research [20,21]. These approaches look at technology and organization from the perspective of activities [22], and they share a similar concept of the object [23] to that which we apply in our study.…”

Section: Introduction: the Developmental Perspectivementioning

confidence: 99%

A Developmental Perspective to Studying Objects in Robotic Surgery

Seppänen

Kloetzer

Riikonen

et al. 2016

IFIP Advances in Information and Communication Technology

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Part 5: Examining Knowledge and PracticeInternational audienceDrawing on interventionist activity theoretical approaches, this paper describes a method of self-confrontation as a way in which to study objects in technology-mediated practices. In addition to research interests, the aim of examining the objects is to develop the capacity of professionals and organizations to work and learn better in complex technology-mediated work. The method was applied in robotic surgery, in which instruments are tele-operated by a surgeon. The robot offers better, collective visualization of the area under surgical operation than previous techniques. In particular, the paper shows how objects were revealed and new objects emerged during the intervention. We suggest that activity theoretical developmental interventions such as self-confrontations may help understand the complexity and evolution of objects, and thus contribute to studies of technology and organizations

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Relational Agency and the Development of Tools in Service Networks

Cited by 7 publications

References 19 publications

Combining Resources: A Participatory Intervention Promoting Organisational Learning, Social Innovation and Interorganisational Collaborations In Criminal Justice

Combining Resources: A Participatory Intervention Promoting Organisational Learning, Social Innovation and Interorganisational Collaborations In Criminal Justice

From struggles to resource gains in interprofessional service networks: Key findings from a multiple case study

A Developmental Perspective to Studying Objects in Robotic Surgery

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