“…COVID-19 pandemic brought many unprecedented social, technological, and structural challenges for B2B SMEs in many countries ( Markovic et al, 2021 ). These challenges include problems arising from the absence of physical connections and remote working ( Ali et al, 2022 ), cancellation of meetings and global events (like customer meetings, trade fairs, and conferences), closure of borders and travel restrictions, a devastating number of communications problems related to COVID-19, and greater mental issues (e.g., stress, anxiety, nervousness) of stakeholders ( Juergensen, Guimón, & Narula, 2020 ; Markovic et al, 2021 ). These problems have affected and being affected by fear of temporary or permanent dismissal, lack of inventory, disruption of global value chains, stock delivery problems, adjustment to new work arrangements (e.g., working from home, expansion of work roles, changes to information exchange, and virtual meeting), and difficulty in maintaining daily operations ( Hartmann & Lussier, 2020 ; Markovic et al, 2021 ).…”