Regression Analysis on Factors Influencing Students’ Satisfaction towards Program Courses

Zakaria, Nurulhaida; Umar, Rozila; Deraman, Wan Husna Aini Wan; Mutalib, Sharifah Sakinah Syed Abd

doi:10.17485/ijst/2016/v9i17/88720

Cited by 2 publications

(1 citation statement)

References 8 publications

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“…Many researchers agreed that the students experience on the education service during the time period under study would be the basis for their reviews of the level of general satisfaction about the university. The relationship between these concepts were concerned, the conclusion by many research results of different experiments, such as the research results of Panda et al (2019), Wong (2018 &, Khoo et al (2017), Zakaria et al (2016), Siming et al (2015), Hasan and Masri (2013), Seng and Ling (2013), etc. So, if the service quality in the university was higher, their students were more satisfied.…”

Section: Literature Reviewmentioning

confidence: 99%

The Role of Satisfaction on University Brand Performance: A Case Study at Ho Chi Minh City University of Technology

Diep

2020

IJEPC

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Students were the main customers of universities. As such, providing service quality of education and satisfying students’ needs as well as expectations were vital for universities to succeed. This research focused on the relationship between education service quality (facilities, library, lecturers, administration staff, curriculum, extracurricular activities, and course management) and university brand performance through student's satisfaction. A questionnaire was distributed to 272 last-year students at Ho Chi Minh City University of Technology (HUTECH). The convenience sampling method was used. The reliability and validity of the instruments were fitted and showed high value. A path analysis was conducted to identify the impact of the relationship between concepts. The results of the research also indicated that student satisfaction played a mediator role in the impact of education service quality on university brand performance. The findings of this research would provide a recommendation for managers to determine the sustainability of the university by looking at the education service quality.

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Section: Literature Reviewmentioning

confidence: 99%

The Role of Satisfaction on University Brand Performance: A Case Study at Ho Chi Minh City University of Technology

Diep

2020

IJEPC

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The Perspectives of Marginalised South African Youth on a Pre-university Outreach Programme: A Photovoice Study

Jordaan,

Mennega

2024

IFIP Advances in Information and Communication Technology

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Regression Analysis on Factors Influencing Students’ Satisfaction towards Program Courses

Cited by 2 publications

References 8 publications

The Role of Satisfaction on University Brand Performance: A Case Study at Ho Chi Minh City University of Technology

The Role of Satisfaction on University Brand Performance: A Case Study at Ho Chi Minh City University of Technology

The Perspectives of Marginalised South African Youth on a Pre-university Outreach Programme: A Photovoice Study

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