Registers as Part of Back Office Integration: The Austrian Experience

Makolm, Josef

doi:10.1007/978-3-540-30078-6_90

Cited by 1 publication

(1 citation statement)

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“…Some governments, such as the Austrian government, have gone a long way toward solving the fragmentation of identity data and processes at a national level (Makolm, 2004;ACS, 2006;Makolm, 2006;Otjacques et al, 2008) through the implementation of sophisticated integrating IS. However, in the context of 'cross-border' government applications such as those envisaged by Europe's ministers (OJEU, 2000;IDABC, 2006), the interoperability of Europe's disparate government applications is a major challenge for European governments.…”

Section: Background To the Researchmentioning

confidence: 99%

Expectations and outcomes in electronic identity management: the role of trust and public value

Seltsikas

O’Keefe

2010

European Journal of Information Systems

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This paper is concerned with the issues facing stakeholders attempting to develop, implement and maintain electronic identity management (IdM) systems in government. It argues that perceptions of electronic IdM vary, and thus a single conceptualisation of the concept is difficult. Using data collected from stakeholders in 17 European countries, Canada, New Zealand and the U.S.A. from 2003 through 2007, a qualitative analysis identifies 10 dominant stakeholder areas of concern which we term 'themes'. These are then mapped onto a framework of public value due to Grimsley and Meehan which relates services to outcomes and the development of trust. We conclude by questioning the conceptualisation of trust within the context of IdM, and suggesting that considering trust as the mitigation of relational risk is more appropriate. We also consider the usefulness of public value as a notion for informing IdM and highlight the lack of national differences in our diverse data set.

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Section: Background To the Researchmentioning

confidence: 99%