“…However, KM "is not solely focused on innovation, but it creates an environment conducive for innovation to take place" (Plessis, 2007, p. 24). RIS research on KM covers knowledge creation, knowledge spillovers, knowledge flows, knowledge-intensive business services, different knowledge bases, and other knowledge-related activities, processes, and agents such as R&D, patents, and clusters (López-Rubio et al, 2020). However, most research has observed these areas theoretically rather than practically.…”