Refuge Tech

Irani, Azalea; Nelavelli, Kriti; Hare, Kristin; Bondal, Paula; Kumar, Neha

doi:10.1145/3170427.3188680

Cited by 25 publications

(10 citation statements)

References 3 publications

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“…Studies have been conducted in three different contexts: (1) refugee camps (e.g., (Fisher et al, 2016;Talhouk et al, 2019), (2) when traveling to a new host country (e.g., Dekker et al, 2018), and (3) in the process of settling into a host country (e.g., Baranoff et al, 2015;Coles-Kemp et al, 2018;Irani et al, 2018). While each of these contexts has its unique characteristics, the goal of many of these studies has been understanding the impact of different barriers such as cultural competency, language understanding, healthcare, and social inclusion on the experience and transition of refugees, to overcome them through new solutions.…”

Section: Related Work: Designing Interactive Technologies With and Fo...mentioning

confidence: 99%

“…The research team conducted several similar workshops with immigrant youth in the United States and found the approach effective in understanding their perspectives and coming up with innovative solutions (Brown and Grinter, 2016;Fisher et al, 2017). Other similar projects have taken an assets-based approach to designing with refugees (Fisher et al, 2016;Irani et al, 2018). For example, in a project conducted at a Syrian refugee camp, Fisher et al collected and analyzed data on how families gather information about available assets in the community and used it to build a community-commissioned database of household assets that were available for sharing (Fisher et al, 2016).…”

Section: Related Work: Designing Interactive Technologies With and Fo...mentioning

confidence: 99%

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Structural accessibility barriers and service gaps facing refugees with disabilities in the United States

Hamidi

Karachiwalla

2022

JET

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PurposeThe purpose of the scoping study was to understand the experiences of refugees with disabilities and their families in the US from expert service-provider perspectives, including gaps in resources and services. The authors also investigated challenges and opportunities for technology intervention in this space.Design/methodology/approachThe authors conducted semi-structured interviews with six experts who serve refugees in the United States. The authors asked them about the experiences of refugees with disabilities and their families and inquired into challenges and opportunities for technology access for this population.FindingsThe authors found that refugees and their families are significantly impacted by disabilities and mental health challenges. Additionally, while refugees have access to resources and services, they face a number of structural barriers, including the need to navigate a complex healthcare system, geographic placements that sometimes make it difficult to access employment or healthcare services, and issues with accessing public transit.Research limitations/implicationsThe main limitation of the current study is that the authors did not collect data directly from refugees with disabilities.Practical implicationsThe authors offer several directions for practical improvements based on the findings, including improving structural support for refugees with disabilities and incentivizing health care providers utilizing more culturally aware language services.Originality/valueWhile the number of refugees worldwide has doubled in the past decade and there is consensus that a significant number of refugees experience disabilities and mental health challenges, few projects have looked into the technology needs of refugees with disabilities. The exploratory study provides population-level insights on the experiences and accessibility barriers of refugees with disabilities in the United States.

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Section: Related Work: Designing Interactive Technologies With and Fo...mentioning

confidence: 99%

Section: Related Work: Designing Interactive Technologies With and Fo...mentioning

confidence: 99%

Structural accessibility barriers and service gaps facing refugees with disabilities in the United States

Hamidi

Karachiwalla

2022

JET

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“…The fndings show that the macro-system predominantly infuences the ability of UMY to apply mental health technologies, and the activities that they recommend, as a resource to promote their resilience. Research within the feld of HCI has identifed culture, language, and access divides as factors within refugees' and asylum seekers' social ecology that technologies can be designed to account for and indeed designed for [42,70,89]. Within the HCI4D community, Pendse et al [67] highlight how the cultural, linguistic and socio-economical factors within the macro-system need to be accounted for when designing mental health technologies in the "global south" to prevent the exacerbation of the treatment gap.…”

Section: The Macro-system's Infuencementioning

confidence: 99%

Unaccompanied Migrant Youth and Mental Health Technologies: A Social-Ecological Approach to Understanding and Designing

Tachtler

Talhouk

Michel

et al. 2021

Proceedings of the 2021 CHI Conference on Human Factors in Computing Systems

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Research increasingly shows that technology can improve access to mental health interventions. However, unaccompanied migrant youth (UMY) still struggle in accessing appropriate mental health resources in spite of their high need for mental health support. Through co-design workshops, and using the lens of the socialecological model of resilience, we explored the social-ecological factors that support or hinder UMY's use of mental health apps as resources. We identifed the strong infuence of the macro-system (i.e. resettlement policies) on the bio-and micro-systems, which in turn limits participants' abilities to use the apps. Our fndings highlight the factors specifc to each social-ecological systemincluding personal experiences, technological infrastructure and social environment-that need to be accounted for when designing technological mental health resources for UMY. This contributes: a rich description of the interplay of mental health apps with socialecological systems in which UMY are embedded; and the corresponding design considerations.

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“…Other research in the field has unpacked the different contextual factors that need to be considered when designing technologies specifically for this population. Indeed, several studies indicate that their complex contexts often prevent refugees and asylum seekers from accessing much needed information and services [19,33,65,74]. For example, financial and legal regulations in Germany and Austria have been identified as barriers for refugees and asylum seekers to access language classes and professional services [61,74].…”

Section: Refugees and Cscwmentioning

confidence: 99%

“…Within the context of Lebanon, studies [63,65,66] have discussed how social and political factors contribute to Syrian refugees experiencing loss of dignity and low levels of agency within their interactions with aid, health and food services. Furthermore, language [33,56], integrating into new cultures [2,43] and building social capital [3] have been identified as critical social challenges for refugees and asylum seekers. Additionally, factors related to refugees and asylum seekers' use and access to technologies have also been highlighted as challenges.…”

Section: Refugees and Cscwmentioning

confidence: 99%

Food Aid Technology

Talhouk

Coles-Kemp

Jensen

et al. 2020

Proc. ACM Hum.-Comput. Interact.

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Over half of Syrian refugee households in Lebanon are food insecure with some reliant on an electronic voucher (e-voucher) system for food aid. The interplay between the digitisation of food aid, within the sociotechnical context of refugees, and community collaborative practices is yet to be investigated. Through design engagements and interviews with refugees and shop owners we explore the experiences of a Syrian refugee community in Lebanon using the e-voucher system. We provide insights into the socio-technical environment in which the e-voucher system is dispensing aid, the information and power asymmetries experienced, refugee collaborative coping practices and how they interplay with the e-voucher system. We highlight the need for:(1) expanding refugee digital capabilities to encompass understandings of aid technologies and identifying trusted intermediaries and (2) for technologies to support in upholding humanitarian principles and mitigating power and information asymmetries. Lastly, we call for CSCW researchers and humanitarian innovators to consider how humanitarian technologies can enable refugee collaborative practices and adopt everyday security as a lens for designing aid technologies. The paper contributes to CSCW knowledge regarding the interplay between aid technologies and refugees' socio-technical contexts and practices that provides a basis for future technological designs for collaborative technologies for refugee food security.CCS Concepts: • Human-centered computing → Empirical studies in collaborative and social computing.

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Refuge Tech

Cited by 25 publications

References 3 publications

Structural accessibility barriers and service gaps facing refugees with disabilities in the United States

Structural accessibility barriers and service gaps facing refugees with disabilities in the United States

Unaccompanied Migrant Youth and Mental Health Technologies: A Social-Ecological Approach to Understanding and Designing

Food Aid Technology

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