Reframing practices in moral conflict: interaction problems in the                 negotiation standoff at Waco

Agne, Robert R.

doi:10.1177/0957926507079634

Cited by 18 publications

(11 citation statements)

References 57 publications

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“…Several authors have analysed publicly available materials, such as conversations between FBI negotiators and David Koresh during the 1993 Waco siege (e.g. Agne, ; Kyunghee, ). It is interesting, then, that in a field dedicated to the importance of communication—and language as the tool through which negotiation happens—there remains little understanding of actual crisis negotiation, and even less that focuses on what McMains and Mullins (: 85) describe as “the most important role on the negotiation team”—the secondary negotiator.…”

Section: The Language Of Crisis Negotiationmentioning

confidence: 99%

The backstage work negotiators do when communicating with persons in crisis

Stokoe

Sikveland

2019

Journal of Sociolinguistics

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When a person in crisis threatens suicide, police negotiators engage them in a conversation to prevent death. Working in small teams, the primary negotiator's role is to talk directly to the person in crisis. A secondary negotiator, working “behind the scenes,” supports the ongoing negotiation. Using 31 hours of audio‐recorded British negotiations, we uncover the backstage work of secondary negotiators. We use conversation analysis to identify the sequential position, linguistic form, and action of the secondary negotiator's interventions on (1) the delivery (e.g. “sound angry”) and (2) next actions (e.g. “say please,” “try asking them to move”) of the primary negotiator, and how the primary incorporates them into the negotiation. Our analysis shows that, while some suggestions were effective, others disrupted the flow of the negotiation as well as the alignment between primary negotiator and person in crisis. The paper augments current sociolinguistic understandings of the high‐stakes language activity of crisis negotiation and highlights the importance of attending to linguistic features of interaction when training negotiators to work better as a team.

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Section: The Language Of Crisis Negotiationmentioning

confidence: 99%

The backstage work negotiators do when communicating with persons in crisis

Stokoe

Sikveland

2019

Journal of Sociolinguistics

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“…For instance, in an analysis of interethnic relations at convenience stores in Los Angeles during the 1990s, Bailey (2000) showed how differing cultural beliefs about service encounters, ways of enacting respect, and social differentiation produced ethnic conflict. Another example, analyzed by Agne and Tracy (2001) and Agne (2007), involved negotiations during a 50-day standoff between the U.S. Federal…”

Section: Literature Review: Moral Conflictmentioning

confidence: 99%

“…Bureau of Investigation (FBI) and a religious group in Waco, Texas, that ended in a fire and the deaths of 80 men, women and children who were members of the group. Part of what led to this tragedy can be traced to how the problem of the conflict was defined and treated throughout the negotiations: they ended up reinforcing the incompatibility of legal and religious frames, resulting in a devastating crosstalk (Agne, 2007).…”

Section: Literature Review: Moral Conflictmentioning

confidence: 99%

Taking the moral high ground: Practices for being uncompromisingly principled

Robles

Castor

2019

Journal of Pragmatics

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We examine how participants in a moral conflict hold fast to their beliefs during a highlypublicized moment in an ongoing social controversy. We apply discourse analysis to a videorecorded confrontation between a same-sex couple seeking a marriage license, and a county clerk refusing to provide the license for religious reasons, which took place after the overturning of the Defense of Marriage Act in the U.S.A. (and had prohibited same-sex couples from marrying). We examine how pragmatics of account avoidance sequences and framing are deployed in interaction to accomplish "being morally principled." This case illustrates how mediated public conversations around social changes provide participants opportunities to perform moralities and define the terms of debate in relation to cultural institutions. We reflect on how the consequence of this event is a form of debate in which participants speak past each other ritualistically, constructing worldviews as incompatible and problems as unresolvable.

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“…Examples of communication practices that have been analyzed through AIDA include questions (Agne & Tracy, 1998;K. Tracy & Muller, 2001), Federal Bureau of Investigation (FBI) crisis negotiations (Agne, 2007), and emergency service requests (K. Tracy, 1997b). Practices are interrelated with dilemmas in that practices are focal points for the enactment of dilemmas.…”

Section: Conceptual Toolsmentioning

confidence: 99%

Metacommunication During Disaster Response

Castor

Bartesaghi

2016

Management Communication Quarterly

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To anticipate and forestall disasters is to understand regularities in the ways small events can combine to have disproportionately large effects." Taking Weick's observation to heart, we examine teleconference calls between Louisiana local and state officials and federal officials as Hurricane Katrina gathered momentum by applying action-implicative discourse analysis (AIDA). AIDA highlights the linkages between communication dilemmas and communication practices. We analyze "reporting" as a metacommunicative speech act that implicated pragmatic communication dilemmas of how to act in the face of emerging disaster. We explicate how, during the Hurricane Katrina teleconferences, "reporting" shaped and constrained the formulation of problems and responses by creating a structure that facilitated order while inhibiting the identification of and "talking through" of confusion points, and the communicative sharing of local resources. As such, we identify how sensemaking is interconnected with interactional framing. Reporting thus constituted a "small event" that occurred with "regularity" during the Hurricane Katrina disaster.

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Reframing practices in moral conflict: interaction problems in the negotiation standoff at Waco

Cited by 18 publications

References 57 publications

The backstage work negotiators do when communicating with persons in crisis

The backstage work negotiators do when communicating with persons in crisis

Taking the moral high ground: Practices for being uncompromisingly principled

Metacommunication During Disaster Response

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