“…This model is used to help people better understand their interpersonal communication and relationships (Luft & Ingham, 1961). It has been used to understand therapeutic processes and increase clients' self-awareness (e.g., Fenster, 1993;Ridley, 1984) and to understand emotional intelligence (Sherlock, 2002). It also was used in nontherapeutic contexts to describe unknown aspects of an organization, to improve its management and contribute to develop healthier firms (Drejer, 2000;Handy, 2000;Hase, Davies, & Dick, 1999).…”