2012
DOI: 10.1016/j.emj.2012.05.004
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Reflections on service systems boundaries: A viable systems perspective

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Cited by 51 publications
(37 citation statements)
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“…However, HumEnt highlights the fact that scholars need to enlarge firm performance conceptualization in the context of an expanded definition of ESP. In fact, new theories, such as the Viable System Approach (Barile et al ; Pels et al ), “identif[y] ‘viability’ as the ultimate goal of every systemic entity in competitive contexts” (Badinelli et al , p. 511).…”
Section: Firm Performance and Network Ecosystem Developmentmentioning
confidence: 99%
“…However, HumEnt highlights the fact that scholars need to enlarge firm performance conceptualization in the context of an expanded definition of ESP. In fact, new theories, such as the Viable System Approach (Barile et al ; Pels et al ), “identif[y] ‘viability’ as the ultimate goal of every systemic entity in competitive contexts” (Badinelli et al , p. 511).…”
Section: Firm Performance and Network Ecosystem Developmentmentioning
confidence: 99%
“…Networked and interconnected systems of systems become eco-systemic contexts for any entity that lives within them, influencing and being influenced by their behaviours. In these ecosystemic contexts, the structural boundaries among the component parts vanish when interaction emerges (Barile et al 2012b). Five foundational principles inform the vSA understanding of viable systems' behaviour (Barile 2009;Barile et al 2018b):…”
Section: Systems Thinking and Systems Approachesmentioning
confidence: 99%
“…In that respect, concerns raised about the output of systems thinking need addressing, for example, Gregory's (, p. 1510) assertion that the VSM ‘appears too theoretical and lacks common sense appeal that pragmatic managers value’ or the contention of Barile et al . (, p. 462) in their examination of the use of the associated viable systems approach in an English Council that ‘the adoption of vSa to the LBS (Sutton) case will not provide solutions or perspective suggestions; however, this adoption will improve the decision‐makers' opportunities to understand the observed phenomena...’…”
Section: Barriers To Adoptionmentioning
confidence: 99%