Reflections on a meta-analysis: Crystallizing thinking about SCCT

Coombs, W. Timothy

doi:10.1080/1062726x.2016.1167479

Cited by 68 publications

(57 citation statements)

References 9 publications

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“…Situational crisis communication theory (SCCT) (Coombs, ) is one of the most widely used theoretical frameworks for analysing communication strategies aimed at enhancing an organisation's reputation in crisis situations (Stephens, Malone, and Bailey, ; Cooley and Cooley, ; Thiessen and Ingenhoff, ; Sisco, ; Coombs, ). SCCT highlights the importance of negative emotions in crisis situations and shares the belief that the right communication protects against further negative reactions to an event (Coombs, ).…”

Section: How To Manage Response Messagesmentioning

confidence: 99%

The Syrian refugee crisis: how local governments and NGOs manage their image via social media

2019

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This study, based on situational crisis communication theory and set in the context of the Syrian refugee crisis, seeks first to conduct a comparative analysis of the management of online citizen engagement by local governments and non‐governmental organisations (NGOs). Second, it aims to examine the relationship between certain factors pertaining to the types of responses submitted by citizens via the social media of the aforementioned actors. The sample is composed of several Spanish local governments and NGOs belonging to Red de Municipios de Acogida de Refugiados (Local Government Network for Refugee Allocation). The main findings are that NGOs' online engagement with citizens is more than that of local governments. Notably, NGOs are much more active on their Facebook pages than are local governments. The two actors converge, though, in terms of disseminating instructive information and paying less attention to ‘basic crisis response options’. Moreover, the factors ‘content type’, ‘reputation’, and ‘woman’ affect the type of response messages sent by citizens.

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Section: How To Manage Response Messagesmentioning

confidence: 99%

The Syrian refugee crisis: how local governments and NGOs manage their image via social media

2019

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“…During disasters, organizations can help individuals physically and psychologically cope through effective crisis communication (Coombs, ; Holladay, ; Sturges, ). Recent studies published by the Journal of Contingencies and Crisis Management also examined crisis communication during disasters (Bakker, Bommel, Kerstholt, & Giebels, ; van Dijl, Zebel, & Gutteling, ).…”

Section: Introductionmentioning

confidence: 99%

Individuals’ religiosity and emotional coping in response to disasters

Lim

Liu

Egnoto

et al. 2019

Contingencies & Crisis Mgmt

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Providing information to help individuals cope physically and psychologically with a disaster is critical in crisis communication. However, how individuals cope is relatively understudied. In particular, researchers have examined how people emotionally cope during different types of crises, but not in a natural disaster context and not religiosity. Yet, religiosity can be important during disasters, given that about 89% of adults in the United States believe in God (Pew Research Center, 2014). Through ten focus groups (N = 77) and a survey (N = 1,484), this study examines how residents of the Southeast United States cope in response to tornadoes. Findings indicate that participants experience anxiety and fear during a tornado, but fear and hope trigger physical action taking (e.g., sheltering in place or collecting supplies). Prayer during a tornado does not significantly predict action taking. Religiosity significantly predicts physical action taking.

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“…In this research, we focus on exploring the possibilities of using a network approach to examine the differences within a Twitter network. This can help our understanding about when SCCT operates as predicted and when it does not (Coombs 2016). We expect that groups that are active within the network have different stakes in the crisis and will thus differ in the extent to which they attribute responsibility.…”

Section: Situational Crisis Communication Theorymentioning

confidence: 96%

“…Coombs uses this theory about human behavior and the need to explain events by the attribution of responsibility for his approach. He claims that the responsibility attributed to an organization defines the way in which a communication manager should react in a crisis, which is why it is important for organizations to estimate their responsibility for the crisis as attributed by stakeholders (Coombs 2016). The crisis historyif an organization has been involved in a similar crisis in the pastand stakeholder relationship impact the potential risk of reputational damage.…”

Section: Situational Crisis Communication Theorymentioning

confidence: 99%

Connecting social media data and crisis communication theory: a case study on the chicken and the egg

Lauran

Kunneman

Wijngaert

2019

Journal of Risk Research

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In a crisis situation, communication is an important asset for safeguarding the reputation of an organization. The communication strategy that is used in a crisis influences the way people perceive the crisis. While extensive research is conducted and clear communication guidelines about crisis communication are provided, current research tends to focus on a single actor in a crisis within a homogeneous stakeholder group. In this article, we analyze whether and how different groups of stakeholders frame a crisis and the extent to which they attribute responsibility for the crisis to actors. The case concerns the use of an illegal lice detergent (fipronil) in eggs in the Netherlands in the summer of 2017. Based on the analysis of Twitter data related to the case using multiple methods (network analysis, a longitudinal analysis and the annotation of a sample of tweets), this study shows that a seemingly simple case in a single sub-arena has different subgroups that use different frames and attribute different responsibilities to different stakeholders. This result implies that a reconsideration of communication strategies during and after a crisis is needed.

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Reflections on a meta-analysis: Crystallizing thinking about SCCT

Cited by 68 publications

References 9 publications

The Syrian refugee crisis: how local governments and NGOs manage their image via social media

The Syrian refugee crisis: how local governments and NGOs manage their image via social media

Individuals’ religiosity and emotional coping in response to disasters

Connecting social media data and crisis communication theory: a case study on the chicken and the egg

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