Refining ambulance clinical response models: The impact on ambulance response and emergency department presentations
Emily Nehme,
Karen Smith,
Colin Jones
et al.
Abstract:ObjectiveThe ambulance service in Victoria, Australia implemented a revised clinical response model (CRM) in 2016 which was designed to increase the diversion of low‐acuity Triple Zero (000) calls to secondary telephone triage and reduce emergency ambulance dispatches. The present study evaluates the influence of the revised CRM on emergency ambulance response times and ED presentations.MethodsA retrospective study of emergency calls for ambulance between 1 January 2015 and 31 December 2018. Ambulance data wer… Show more
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