volume 64, issue 8/9, P552-566 2015
DOI: 10.1108/lr-04-2015-0046
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Lili Luo, Viscount B. Buer

Abstract: AbstractPurpose: This paper provides a detailed discussion of a large-scale library reference evaluation study conducted at the University of Education, Winneba (UAE) in Ghana. The study seeks to evaluate the reference service from the user perspective, focusing on how users use and perceive the service.Design/methodology/approach: Self-administered survey was used as the data collection instrument. One thousand questionnaires were distributed to library users in a three-week period, and the response rate was…

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