2020
DOI: 10.22616/esrd.2020.53.021
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Reduction of non-value added activities in restaurant services: the case of BBS-Dizain Ltd

Abstract: In order to ensure the development and competitiveness of an organization, it is essential to continuously enhance processes, particularly those that generate revenue, i.e. business processes, as well as to introduce innovations. One of the business processes at BBS-Dizain Ltd that needs to be enhanced is the catering service. The aim of the research is to examine possibilities for shortening order processing times at BBS-Dizain Ltd. The research concluded that the average rating of order processing time at th… Show more

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