Reduction of Burnout in Mental Health Care Providers Using the Provider Resilience Mobile Application

Wood, Annette; Prins, Annabel; Bush, Nigel; Hsia, Jennifer F.; Bourn, Laura E.; Earley, Michael D.; Walser, Robyn D.; Ruzek, Josef I.

doi:10.1007/s10597-016-0076-5

Cited by 52 publications

(70 citation statements)

References 18 publications

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“…In terms of provider consequences, there might be a higher caregiver burnout associated with gateless communication participation. Caregiver burnout has been widely studied . It impacts all types of providers, even those without on‐call responsibilities.…”

Section: Concept Analyses Methodsmentioning

confidence: 99%

“…By being available for patients outside of regular business hours, providers threaten the possibility of increasing their risk for burnout. Their own mental health could be at risk …”

Section: Concept Analyses Methodsmentioning

confidence: 99%

“…Caregiver burnout has been widely studied. 30 It impacts all types of providers, even those without on-call responsibilities. By being available for patients outside of regular business hours, providers threaten the possibility of increasing their risk for burnout.…”

Section: Consequencesmentioning

confidence: 99%

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Gateless communication: A concept analysis

Godzik

2019

Nurs Forum

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The movement toward the use of electronic technologies in everyday life has also impacted healthcare. Patient portals allow patients to send messages to their healthcare team from the comfort of their own homes and even on mobile devices. With responses typically sent within 24 business hours, some patients are looking for more timely feedback to their health questions. This is true in behavioral health, where real‐time communication between psychologist‐patient is valued. It is not uncommon for psychiatric providers including psychiatrists and nurse practitioners to provide personal cell phone numbers or secure‐texting services to their patients. The real‐time texting that occurs between patients and providers is emerging as a new way in which information is shared. A literature review in PubMed and CINAHL revealed a plethora of research conducted on information exchanged via the patient portal; however, there appears to be a gap in the information known about direct patient‐provider communication that utilizes other types of technology. This concept analysis looks at this type of communication and proposes that a new concept be developed to perform future research studies. “Gateless communication” will be explored using a previous paper eight‐step method for conceptualizing this new concept.

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Section: Concept Analyses Methodsmentioning

confidence: 99%

“…By being available for patients outside of regular business hours, providers threaten the possibility of increasing their risk for burnout. Their own mental health could be at risk …”

Section: Concept Analyses Methodsmentioning

confidence: 99%

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Gateless communication: A concept analysis

Godzik

2019

Nurs Forum

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“…However, Hofmeyer et al (2016) stated that healthcare employees are likely to care for others, regardless of the potential personal cost to themselves. According to Wood et al (2017) and Engle et al (2017), healthcare employees are predisposed to experience symptoms of compassion fatigue as they operate in a challenging and complex environment where their primary focus is patient care.…”

Section: Self-awarenessmentioning

confidence: 99%

“…Self-awareness is noted by Wood et al (2017) as one of the primary traits of a resilient person, as it requires the person to have the ability to focus inward and acknowledge one's emotions. Interestingly, the survey respondents' answers to self-awareness seemed to contradict their understanding of their own resilience.…”

Section: Self-awarenessmentioning

confidence: 99%

Employee welfare: Developing change strategies to address empathy burnout in caring professions

Turner¹,

Gill²

2019

Scope (Flexible Learning)

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INTRODUCTIONThe general health and wellbeing of an organisation's workforce, also referred to as employee welfare, remains a crucial component in organisational and leadership planning. At the level of an individual, welfare is often related to one's level of satisfaction, engagement and dedication. At the organisational level, welfare can be associated with productivity, turnover, and employee relationships. An employee's welfare, particularly in a caring profession, is often subject to the emotionally demanding needs of their patients, which significantly affects their ability to remain empathic and compassionate towards others, and themselves. Empathy, like any emotional resource, can be exhausted if not replenished often. Compassion fatigue, also known as empathy burnout, is an emotional state experienced by those working in emotionally demanding roles, such as healthcare professionals, police service and social workers. The common symptoms of empathy burnout include depression, anxiety, absenteeism and lethargy. At an organisational level, it is imperative that leadership decisions consider the implications of their profession to the wider workforce, and so develop strategies to prevent empathy burnout. This paper explored the perspectives of employee welfare at a local hospital to develop strategies for change that may assist caring professionals in managing their stress and maintaining levels of empathy. From the exploratory research project, strategies emerged that could be actioned to improve employee welfare across the organisation. These strategies for change included strengthening communication lines to eliminate barriers to support, bolstering the existing employee assistance programme, developing resilience training schemes, and closing the gap between executive leadership and staff. Caring professions are positions/roles including but not limited to nursing, clinicians, physicians, paramedics, mental health employee, caregiving, counsellors, physiologists, orderly and welfare officers.Emotional intelligence research remains an area of interest across industries, particularly in human resources management and the healthcare industry (Kurup & Rishi, 2016). The need for this research originated from the desire of a Health and Safety Manager to understand the current state of employee welfare within their organisation, and explore related benefits available in their workforce. The aim was to understand perspectives of employee welfare at the hospital at the focus of this research, and compare findings between managerial and non-managerial employees. To achieve this aim, a series of semi-structured interviews and quantitative surveys were undertaken with hospital employees including those working in clinical areas, management and administration. Though the sample size of this research was small, the findings revealed a valuable snapshot of employee welfare within the hospital, and and potentially, wider implications.The questionnaire items that were developed from existing research, assessed three speci...

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Cultural racism and burnout among Black mental health therapists

Shell

Hua

Sullivan

2022

Journal of Employment Couns

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This study examined the correlation between cultural racism and burnout among 252 Black mental health therapists in the United States. Using the Transactional Model of Stress and Coping, the authors aimed to provide a better understanding of stress appraisals (i.e., cultural racism) that affect burnout among Black mental health therapists. Perceived cultural racism and hours worked per week were found to be predictive of burnout. The findings highlight the importance of attending to cultural racism as a work stress that impacts the well‐being of Black mental health therapists.

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Reduction of Burnout in Mental Health Care Providers Using the Provider Resilience Mobile Application

Cited by 52 publications

References 18 publications

Gateless communication: A concept analysis

Gateless communication: A concept analysis

Employee welfare: Developing change strategies to address empathy burnout in caring professions

Cultural racism and burnout among Black mental health therapists

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