2017
DOI: 10.1007/s10339-017-0819-4
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Reducing uncertainty in sustainable interpersonal service relationships: the role of aesthetics

Abstract: Sustainable interpersonal service relationships (SISRs) are the outcome of a design process that supports situated meaningful interactions between those being served and those in service. Service design is not just directed to simply satisfy the ability to perceive the psychological state of others, but more importantly, it should aim at preserving these relationships in relation to the contextual requirements that they functionally need, in order to be or remain sustainable. However, SISRs are uncertain since… Show more

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Cited by 4 publications
(3 citation statements)
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“…As decision-making is an integral part of any design process [9], uncertainty in the design process is referred to as design-uncertainty [15], which will, if not addressed, ultimately lead to engineering reworks and project delays [16]. According to [17], a general view is that uncertainty is the highest at the beginning and then it is reducing during time with generation of relevant information that is made available.…”
Section: Literature Review Design Uncertainties From Process Perspectivementioning
confidence: 99%
“…As decision-making is an integral part of any design process [9], uncertainty in the design process is referred to as design-uncertainty [15], which will, if not addressed, ultimately lead to engineering reworks and project delays [16]. According to [17], a general view is that uncertainty is the highest at the beginning and then it is reducing during time with generation of relevant information that is made available.…”
Section: Literature Review Design Uncertainties From Process Perspectivementioning
confidence: 99%
“…Our decision to model the organization's confidence in the correctness of its design activities is motivated by the observation that design decisions are often made under considerable uncertainty 43,44 . This uncertainty can be broadly classified as exogenous, which is caused, for example, by the market and the environment, and endogenous, which is caused by the activities in the design process itself 13,45 .…”
Section: Background and Motivationmentioning
confidence: 99%
“…It also allows them to experience the affective qualities associated with the movements. Finally, Xenakis ( 2018 ) argues that the aesthetic experience can be embedded in an interpersonal experience allowing construction of meaning, evaluation and achievement of particular goals.…”
Section: Introductionmentioning
confidence: 99%