“…A recent meta-analysis found that “change in one or more of the organizational characteristics, namely, physical conditions, job demands, culture, structure or leadership leads to resistance to change by their workforce and development of stress” (Kumar and Pasumarthi, 2019, p. 10). Few researchers have examined the importance of social support in potentially mitigating the negative effects of change, yet research suggests that this important contextual factor impacts many individual work behaviors such as creativity (Liu and Liu, 2020), employee turnover intentions (Gerstner and Day, 1997); citizenship behaviors (Konovsky and Pugh, 1994; Reader et al , 2017); trust levels (Aryee et al , 2002); job satisfaction (Harris et al , 2009) and affective organizational commitment (Eisenberger et al , 2001). Proponents of contextual factors, specifically social exchange theory, consistently “demonstrate the key role that individual-to-individual interactions play in human behavior at work” (Wheeler et al , 2010, p. 183) (See also Cropanzano and Mitchell, 2005).…”