2017
DOI: 10.1186/s12913-017-2054-1
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Reducing medical claims cost to Ghana’s National Health Insurance scheme: a cross-sectional comparative assessment of the paper- and electronic-based claims reviews

Abstract: BackgroundA robust medical claims review system is crucial for addressing fraud and abuse and ensuring financial viability of health insurance organisations. This paper assesses claims adjustment rate of the paper- and electronic-based claims reviews of the National Health Insurance Scheme (NHIS) in Ghana.MethodsThe study was a cross-sectional comparative assessment of paper- and electronic-based claims reviews of the NHIS. Medical claims of subscribers for the year, 2014 were requested from the claims directo… Show more

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Cited by 15 publications
(23 citation statements)
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“…The main source of routinely collected health data is from largely public (and some private) service providers such as NHIS claims and the DHIMS 2. NHIS claims are recordedthe current proportion of electronic claims is 25% (4th quarter 2019; personal communication, Dsane-Selby)the rest are paper based [52]. There are annual NHIS reports but there is some delay in making these available online [12].…”
Section: Health Services Usementioning
confidence: 99%
See 1 more Smart Citation
“…The main source of routinely collected health data is from largely public (and some private) service providers such as NHIS claims and the DHIMS 2. NHIS claims are recordedthe current proportion of electronic claims is 25% (4th quarter 2019; personal communication, Dsane-Selby)the rest are paper based [52]. There are annual NHIS reports but there is some delay in making these available online [12].…”
Section: Health Services Usementioning
confidence: 99%
“…Much of the data described in this paper are derived from governmentsponsored information systems and census surveys, where statistics are reported to be systematically exaggerated across Africa [24,[71][72][73]. We did not assess the quality of the data sources in this paper but there are promising quality assurance processes to ensure data integrity for some sources [27,30,52]. A more comprehensive consideration of quality could be pursued in future studies.…”
Section: Strengths and Limitationsmentioning
confidence: 99%
“…The lack of funds in facilities was a result of the delay in payments by the NHIS, partly caused by the claims process and to some extent the lack of adequate funds for the scheme. The establishment of the electronic claims submission system by the NHIS is a step in the right direction as this will reduce fraud and abuse, help contain costs and promote the financial sustainability of the NHIS [ 27 , 28 ]. The system also allows for the early settlement of claims, thereby encouraging them to continue to provide services to clients of the NHIS.…”
Section: Main Textmentioning
confidence: 99%
“…Drug utilization research could therefore be of benefit to NHIA through a better understanding of the factors influencing drug prescribing, dispensing and consumption by patients. Also, while the NHIS claims database has been reviewed for health services’ research, there are currently no published reviews to guide the application of this database for DUR. Therefore, this MiniReview will serve as a helpful guide to understanding the possibilities and limitations for the use of the NHIS claims database for DUR.…”
Section: Introductionmentioning
confidence: 99%