Reducing Error Rate in Property Tax Declaration Forms through Simplification and Highlighting Instructions
Matúš Sloboda,
Monika Šmeringaiová,
Patrik Pavlovský
Abstract:The paper is mixed-method research on reducing administrative burden and, more specifically, the learning costs of filling out a property tax declaration form. It presents the development process of a guidebook, which simplified the instructions and experimentally tested the effectiveness of the guidebook in lowering the error rate. Young Slovak adults (N=43) were divided into two groups; the treatment group worked with the guidebook, and the control group used the official instructions the Ministry of Finance… Show more
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