Reduced uncertainty through human communication in complex environments

Johansson, Björn; Persson, Per-Arne

doi:10.1007/s10111-007-0108-6

Cited by 12 publications

(11 citation statements)

References 6 publications

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“…In another situation, reported changes or transformations in ''the fighting force'' may bring more anxiety to individuals who do not understand what changes will occur and how the changes will affect themselves. Studies about communication in high-risk or complex environments, such as Johansson and Persson (2009), may inform communication strategies and tactics. The level of task interdependence may also impact the communication behaviors, as Rico et al (2009) found in their study of communication behaviors found some more effective than others in low versus high task interdependence.…”

Section: Communicationmentioning

confidence: 99%

Organizational Role and Environmental Uncertainty as Influences on Ethical Work Climate in Military Units

Weber

Gerde

2010

J Bus Ethics

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Section: Communicationmentioning

confidence: 99%

Organizational Role and Environmental Uncertainty as Influences on Ethical Work Climate in Military Units

Weber

Gerde

2010

J Bus Ethics

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“…The same is true in control theory, where continuous feedback loops of information are necessary to maintain control and for a system to remain within its safety boundaries (Dekker and Pruchnicki 2014). Regulating the system depends thus on communication (Johansson and Persson 2009;Skyttner 2005), information processing, planning/adaptation and decision and is measured through the extent to which the system is achieving its intended goal (effectiveness), with a minimal use of resources (efficiency), and contributing to the goals of the higher-level system in which it is contained (efficacy) (Skyttner 2005).…”

Section: Theoretical Backgroundmentioning

confidence: 90%

“…Particularly, spoken communications through VHF radio or cell phone help to reduce uncertainty (Johansson and Persson 2009), gain insight into the skill of the navigator and build trust (Bruno and Lützhöft 2010;de Vries 2015), as well as help the VTSO get a perception of the standpoint of the crew (Bruno and Lützhöft 2010) and build a mental model of the local traffic (Brödje 2012). However, a previous study by Brödje et al (2013) concluded that regardless of the fact that the VTSOs had full situational awareness of a given critical instance in the channels, they sometimes chose to refrain from informing bridge officers or pilots of safety aspects when in situations not subjected to a protocol.…”

Section: Theoretical Backgroundmentioning

confidence: 99%

Non-technical communication factors at the Vessel Traffic Services

2017

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This study done at the Vessel Traffic Services (VTS) explored how the VTS operators (VTSOs) communicated with ships and other actors in the maritime sociotechnical system and how decisions were made with regard to assisting traffic in maintaining safe passage in port areas, where most vessel movements are seen and accidents occur. The fieldwork was done during four independent visits to a VTS centre under the Swedish Maritime Authority, with a total sample of six VTSOs and one VTS instructor. The qualitative data were sorted and coded using a grounded theory approach. The data pointed at non-technical information processing and communication factors that play a role in decision-making and ultimately in safety. During protocol operations at the VTS, these factors influenced how VTSOs judged the skills of the vessels' bridge teams, and how they approached them. This is a time where much effort is being put into upgrading technological systems, and these will have the power to change the ways in which the maritime network obtains and processes information, as well as how they can communicate with each other. The further development of technological systems, work protocols and training programmes can benefit from taking the soft aspects of communication and the needs of the operators and their tasks into account for the enhancement of safety.

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“…Generally speaking, it is not technology but human adaptability that makes work in complex systems possible (Johansson and Persson 2009) and the same seems to hold true for this domain. The Dutch shore-based pilotage, the most far-reaching form of shore-based assistance studied here, is performed using only radar and VHF, and trials with the presentation of more information found that there was no need and that it could even impact negatively on the work.…”

Section: Practical Pointsmentioning

confidence: 97%

Virtually being there: Human aspects of shore-based ship assistance

Bruno

Lützhöft

2010

WMU J Marit Affairs

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Shore-based ship assistance is a topic that increasingly is attracting attention from the maritime community. Subjects such as shore-based pilotage and VTS are often discussed and there is technological and political pressure towards more extensive forms of such assistance. Perhaps less often mentioned, but not less important, is the human side of these subjects. The present paper examines two of the central concerns for the people who actually work within today's VTS centers, namely communication and trust. The study consisted of a literature review, study visits, observations and interviews.Communication and trust are found to be closely related, and one main finding is that adapting one's means of communication to the context can be a very powerful (and necessary) tool for the creation of trust. Another important result is that the ability of the shore-based operator to see the situation from the viewpoint of the crew is crucial for the creation and maintenance of trust. IntroductionDuring spring and summer 2008, a preliminary study of the possibilities and limitations of introducing shore-based pilotage in Swedish waters was conducted by Chalmers University of Technology and the Swedish Maritime Administration. The results of this study have been published in a number of reports and papers (Bruno 2008;Lützhöft et al. 2008;Bruno and Lützhöft 2009;Lützhöft and Bruno 2009).One important conclusion of the preliminary study was that communication and trust are key notions in any form of shore-based ship assistance, and a follow-up study was commissioned to look more closely at these concepts and their relevance in this domain. The follow-up study, which is the subject of this paper, also aimed at getting a better understanding of the processes by which shore-based ship assistance (e.g. VTS, shore-based pilotage) work. The present paper thus specifically adds the trust and communication perspective to the debate, and also generally adds to the understanding of the workings of shore-based ship assistance.

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Reduced uncertainty through human communication in complex environments

Cited by 12 publications

References 6 publications

Organizational Role and Environmental Uncertainty as Influences on Ethical Work Climate in Military Units

Organizational Role and Environmental Uncertainty as Influences on Ethical Work Climate in Military Units

Non-technical communication factors at the Vessel Traffic Services

Virtually being there: Human aspects of shore-based ship assistance

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