Redesign of Production and Retail Activities at Flower Shop, Inc. in Puerto Rico

Abstract

Flower Shop, Inc is a luxury flower shop located in Puerto Rico. In 2020, it experienced a 603% increase in demand, which resulted in moving from a kiosk to a full-size establishment. As business increased, several opportunities related to service time and material waste were identified. Some alternatives to improve the process included a Flower Price Calculator, Facility Re-layout, elimination of non-value-added activities, and others. With the alternatives selected, an 85% reduction in scrap and a 9.9% reduction in service time was achieved.