Recovering Full Repair Costs of INDOT Infrastructure Damaged by Motor Vehicle Crashes

Farnsworth, Grant; Brennan, Thomas M.; Bullock, Darcy M.

doi:10.5703/1288284314624

Cited by 1 publication

(4 citation statements)

References 0 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…During the survey of other states, it was found that a few states partnered with public safety colleagues to place tags at crash sites with either a report number or the crash date (2). The Purdue-Indiana DOT research team developed a roadway damage tag package (Figure 2) for distribution to public safety agencies.…”

Section: Linking Crash Reports To Work Ordersmentioning

confidence: 99%

“…The research study determined that Indiana DOT's median DSP invoice was $419 in 2010 (2). A review of past invoices concluded that the agency did not consistently collect the fully loaded cost of repairing the damage caused by motor vehicle crashes.…”

Section: Damage To State Property Claim Processmentioning

confidence: 99%

“…As a result of these separate processes and often ambiguous linkages between crash reports and work orders, 1,357 DSP claims were processed in 2010 (Figure 1f ), which accounted for only one-third of the crashes that damaged state property. The business process review estimated there was more than $1 million in missed invoicing opportunities (2).…”

mentioning

confidence: 99%

“…The research study team also conducted surveys to identify performance benchmarks and best practices from other states (2). For example, from January 1, 2008, to March 17, 2009, the Indiana DOT collected about 51% of the total amount invoiced.…”

mentioning

confidence: 99%

See 3 more Smart Citations

Applying Lean-Engineering Principles to Agency Business Processes to Improve Collections Associated with Infrastructure Damaged by Motor Vehicle Crashes

Brassard

Bullock

Horton

2017

Transportation Research Record: Journal of the Transportation R

Self Cite

View full text Add to dashboard Cite

State and local agencies have an enormous investment in roadway infrastructure that is routinely damaged by motor vehicle crashes and must be repaired in a timely manner. Recovering the costs associated with repairing damage to state property (DSP) from responsible parties can be difficult if careful business processes are not followed by state and local agencies. In 2009, the Indiana Department of Transportation (DOT) initiated a review of its DSP business processes; a survey of peer state DSP business processes was also conducted. Subsequently, the Indiana DOT implemented a series of improvements that have increased the amount invoiced for repair of damaged roadway infrastructure from $1.4 million in FY 2010 to $8.3 million in FY 2016. During this same time period, the number of DSP invoices issued to responsible parties increased from 1,352 to 4,405. In 2008 and 2009, the overall collection rate was 51% of the invoiced amounts. Twenty-four months after implementation of new processes, the Indiana DOT improved the collection to 88% for claims under $50,000, which constitute the majority of claims filed. This paper provides a summary of the evaluation process, implementation effort, and outcome assessment metrics that can guide agencies looking for improvement opportunities in repair and invoicing activities related to damage from motor vehicle crashes.

show abstract

Section: Linking Crash Reports To Work Ordersmentioning

confidence: 99%

Section: Damage To State Property Claim Processmentioning

confidence: 99%

mentioning

confidence: 99%

mentioning

confidence: 99%

See 2 more Smart Citations