Records management system at the eNews Channel Africa

Abstract

In this article, the researchers investigated the records management system used by the eNews Channel Africa archivists in South Africa to manage their records. The main purpose of this article was to ascertain whether eNCA archivists find their records management system user-friendly and if there was a need to improve it. This article focused on eNCA archivists in South Africa who are based in Johannesburg and Cape Town because they are the only ones who use the records management system at the eNCA. This article was guided by two theories: the records life cycle and the records continuum theories. This article adopted the positivism paradigm and the quantitative approach. The data were collected using questionnaires from all eNCA archivists. Purposive sampling was employed in sampling the targeted population for this article and the survey research method in research design was adopted. Quantitative content analysis was done using Microsoft Excel. This article revealed that the eNCA archives used records management systems to manage their records, since it was found that 2 (22%) respondents used Dalet Galaxy as their records management system and 7 (78%) used Dalet Plus Client. Furthermore, this article found that all 9 (100%) respondents mentioned audio-visual records as the type of records that were managed by the eNCA archive. Lastly, it was ascertained that only 1 (11%) respondent found their records management system to be not user-friendly, while 8 (89%) respondents found it user-friendly. This article recommends that institutions and organisations managing records should have records management systems to manage their records. It is also recommended by this article that the records management system suppliers should design systems that are user-friendly and provide refresher training to its clients.