Reconfiguring Government - Public Engagements: Enhancing the Communicative Power of Citizens

Dutton, William H.; Peltu, Malcolm

doi:10.2139/ssrn.1295337

Cited by 28 publications

(10 citation statements)

References 18 publications

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“…G. Stoker argues, rightly in my estimation, that public value management is the only sort of governance paradigm that can adequately address the complexity and interdependencies of today's governance and managerial systems, which demand a renewed reconciliation of the often conflicting demands of efficiency, accountability and equity (Turner 2004;Treadwell 2007). This view is notably consistent with recent and thoughtful considerations of the impacts of on-line connectivity and digital technology and democracyand the importance of re-configuring government-public engagement, enhancing the communicative power of citizens, and refurbishing legislative bodies and processes accordingly (Borins et al 2007;Dutton and Peitu 2007). Accordingly, we turn now to political processes.…”

Section: Public-service Accountability In the Networked Agesupporting

confidence: 82%

Beyond Westminster governance: Bringing politics and public service into the networked era

Roy

2008

Can Public Adm

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The underlying premise of this article stems from the following question: is our Westminster, parliamentary model of democratic governance and administration adaptable for contemporary realities and emerging challenges? By way of response, the author attempts to expose what is wrong with the current model and sketches what changes to our governing institutions must be envisioned in order to safeguard political legitimacy and administrative competence in a world that is increasingly networked. Central to this discussion is the doctrine of ministerial responsibility and accountability and an appropriate parcelling of roles and authorities to public servants and politicians. Equally important is the rise of the Internet and new forms of political mobilization outside of government, on the one hand, and the potential for more direct mechanisms of public engagement, on the other hand. Without significant innovation and reform, Parliament and the federal government instead face a steady erosion of political and human capital that cannot be reversed until the country is convinced that 1) a new approach to governing is a realistic proposition, and 2) citizens will play an important role in designing this new approach. Sommaire: La prémisse sous‐jacente du présent article découle de la question suivante : est‐ce que notre modèle de Westminster de gouvernance et d'administration démocratique parlementaire peut s'adapter aux réalités contemporaines et aux défis émergents? En guise de réponse, l'article essaie d'exposer ce qui ne ne fonctionne pas dans le modèle actuel et donne un aperçu du genre de changements que nous devons envisager pour nos institutions dirigeantes afin de sauvegarder la légitimité politique et la compétence administrative dans un monde de plus en plus réseauté. Au centre de cette discussion se trouvent la doctrine de la responsabilité et de l'imputabilité ministérielle et une répartition appropriée des rôles et des pouvoirs des fonctionnaires et des responsables politiques. Tout aussi importants sont le rôle accru d'Internet et de nouvelles formes de mobilisation politique en dehors du gouvernement d'une part, et la possibilité de recourir à des mécanismes de participation publique plus directe, d'autre part. Par contre, à défaut d'innovations et de réformes importantes, le Parlement et le gouvernement fédéral font face à une érosion continue du capital politique et humain qui ne peut être inversée tant que le pays ne sera pas convaincu : a) qu'une nouvelle manière de gouverner est une proposition réaliste; et b) que les citoyens joueront un rôle important en concevant cette nouvelle démarche.

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Section: Public-service Accountability In the Networked Agesupporting

confidence: 82%

Beyond Westminster governance: Bringing politics and public service into the networked era

Roy

2008

Can Public Adm

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“…However, the gap between eGovernment and eCommerce uses of online competences, especially in business may be widening. This could possibly be explained by the general failure of the public sector to address opportunities opened by Web 2.0 innovations, as quickly as the private sector to opportunities (Dutton & Peltu, 2007). If there is a potential for the public services to transform successfully, rather than maintain the traditional approaches, we should focus on the reasons public services resist to internal flexibility.…”

Section: Developing the Relationship Of Citizens With The Governmentmentioning

confidence: 99%

“…The digital networks' ability to understand customers and treat them according to their particular requirements is an example that demonstrates the value of online expertise private services embrace. This specific example in an eGovernment context could be of benefit in learning how to help tailor public services to citizens' requirements and to demonstrate concrete 'value-added' benefits of going online (Dutton & Peltu, 2007).…”

Section: Developing the Relationship Of Citizens With The Governmentmentioning

confidence: 99%

Egovernment: Transforming Government Engagement in the European Union

Irimie¹

2015

MJSS

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“…According with European Commission [11]: "public sector institutions are beginning to recognise the need to shift to services that are closer to people's everyday lives, to use innovative tools to reach citizens and to better engage employees and to share information and knowledge within and between organisations [12]. Also, public institutions are increasingly making use of collective intelligence and user-generated content to encourage real-time interaction and facilitate participation [13] Social Computing-enabled governance mechanisms could enhance collaboration within government agencies and interaction with stakeholders, transforming processes into more user-centric, cost-effective solutions and bringing public value to end-users [14,15]".…”

Section: Background and Related Workmentioning

confidence: 99%

Digital Cities Web Marketing Strategies in Italy: The Path Towards Citizen Empowerment

Bellio

Buccoliero

2014

E-Business and Telecommunications

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Abstract. The concept of 'digital city' has been introduced as a strategic way of designing a city by highlighting, in particular, the importance of Information and Communication Technologies. Nowadays the performance of our cities depends only in small part on its infrastructure, as an increasing importance is given to the availability, quality and delivery of public services. In this context, citizens have new expectations based on involvement, collaboration and participation. The aim in managing a city becomes making citizens actors in the decision making process creating engagement and involvement, providing ways of direct relationships with politicians and civil servants. This paper attempts on the one hand to assess the web strategies of Italian municipalities to see their level of "citizen empowerment" by adopting a revised version of the Citizens Web Empowerment Index (CWEI) designed to benchmark administrations' official web portals -and on the other hand, to present some best practices: initiatives which, according to the CWEI, allow the creation of empowerment by answering at citizens' needs.The analysis was made on the web portals of the 104 Italian cities with over 60,000 inhabitants in 2012 and 2013. Results show a low level of the indicator which testifies that the path towards citizen empowerment is still long. Despite this, the good examples spread around the country allow to believe in a close future where marketing strategies will be more and more oriented towards empowerment creation.

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Reconfiguring Government - Public Engagements: Enhancing the Communicative Power of Citizens

Cited by 28 publications

References 18 publications

Beyond Westminster governance: Bringing politics and public service into the networked era

Beyond Westminster governance: Bringing politics and public service into the networked era

Egovernment: Transforming Government Engagement in the European Union

Digital Cities Web Marketing Strategies in Italy: The Path Towards Citizen Empowerment

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