Reconfiguring Boundary Relations: Robotic Innovations in Pharmacy Work

Barrett, Michael; Oborn, Eivor; Orlikowski, Wanda J.; Yates, JoAnne

doi:10.1287/orsc.1100.0639

Cited by 274 publications

(297 citation statements)

References 48 publications

(66 reference statements)

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“…As illustrated in Figure 1, there is a wide range of robots for different use cases and with different autonomy levels. The most prominent in hospitals today are stationary or tele-operated devices, such as robots that assist with surgery, rehabilitation, information, or drug-dispensing (Ahn et al, 2014;Barrett et al, 2012;Bepko Jr et al, 2009;Berlinger, 2006). Inherent to this robot type is that actions and tasks require some extent of human intervention or fixed installation to function properly; for instance, a surgeon handling a haptic input device to maneuver certain instruments of a surgery robot (Bodner et al, 2004), a physiotherapist assisting patients to perform pre-configured physical exercises (Riener et al, 2005), or a nurse using her computer to video-chat with patients and to remotely control the movement of a telepresence robot (Tsui et al, 2011).…”

Section: Definition and Scope Of Service Robotics In Healthcarementioning

confidence: 99%

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Service robots in hospitals: new perspectives on niche evolution and technology affordances

Mettler

Sprenger

Winter

2017

European Journal of Information Systems

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Changing demands in society and the limited capabilities of health systems have paved the way for robots to move out of industrial contexts and enter more human-centered environments such as healthcare. We explore the shared beliefs and concerns of health workers on the introduction of autonomously operating service robots in hospitals or professional care facilities. By means of Qmethodology, a mixed research approach specifically designed for studying subjective thought patterns, we identify five potential end-user niches, each of which perceive different affordances and outcomes from using service robots in their working environment. Our findings allows for better understanding resistance and susceptibility of different users in a hospital and encourages managerial awareness of varying demands, needs, and surrounding conditions a service robot must contend with. We also discuss general insights into presenting the Q-methodology results and how an affordance-based view could inform the adoption, appropriation, and adaptation of emerging technologies.

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Section: Definition and Scope Of Service Robotics In Healthcarementioning

confidence: 99%

“…Unsurprisingly, robotics has become a multibillion-dollar industry in just a few years (Barrett et al, 2012).…”

Section: Introductionmentioning

confidence: 99%

Service robots in hospitals: new perspectives on niche evolution and technology affordances

Mettler

Sprenger

Winter

2017

European Journal of Information Systems

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“…As noted earlier, the computer games setting is distinctive in the way in which wider cultural resources are deployed within software development in order to achieve a novel user experience. Although complex work processes invariably encompass multiple boundaries and expert domains, certain boundaries are seen to become more salient as groups seek to collaborate, whereas others are de-emphasized and decay (Majchrzak et al 2011, Barrett et al 2012. In this respect, the field boundaries that emerge as most salient in an analysis of games development encompass not only the specific industrial, professional, and organizational fields of the computer games setting itself, but also the wider cultural field in which groups of developers are (differentially) positioned.…”

Section: Theoretical Framework Andmentioning

confidence: 99%

From Knowing It to “Getting It”: Envisioning Practices in Computer Games Development

Nandhakumar

Panourgias

Scarbrough

2013

Information Systems Research

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This is the published version of the paper.This version of the publication may differ from the final published version. Permanent repository link Full terms and conditions of use: http://pubsonline.informs.org/page/terms-and-conditionsThis article may be used only for the purposes of research, teaching, and/or private study. Commercial use or systematic downloading (by robots or other automatic processes) is prohibited without explicit Publisher approval, unless otherwise noted. For more information, contact permissions@informs.org.The Publisher does not warrant or guarantee the article's accuracy, completeness, merchantability, fitness for a particular purpose, or non-infringement. Descriptions of, or references to, products or publications, or inclusion of an advertisement in this article, neither constitutes nor implies a guarantee, endorsement, or support of claims made of that product, publication, or service. Copyright © 2013, INFORMS Please scroll down for article-it is on subsequent pagesINFORMS is the largest professional society in the world for professionals in the fields of operations research, management science, and analytics. For more information on INFORMS, its publications, membership, or meetings visit http://www.informs.org T he development of information systems and software applications increasingly needs to deliver culturally rich and affective experiences for user groups. In this paper, we explore how the collaborative practices across different expert groups can enable this experiential dimension of use to be integrated into the development of a software product. In an empirical study of computer games development-an arena in which the novelty and richness of the user experience is central to competitive success-we identify the challenges of conceptualizing and realizing a desired user experience when it cannot be readily specified in an initial design template, nor represented within the expertise of existing groups. Our study develops a theoretical framework to address these challenges. Through this framework, we are able to show how achieving a desired user experience requires developer groups to not only work across the boundaries that arise from specialized expertise, but also across wider fields centred on cultural production and software development, respectively. We find that their ability to do this is supported by distinctive "envisioning practices" that sustain an emerging shared "vision" for each game. The key research contributions that we then make are (a) grounding envisioning practices as a means of theorizing the collaborative practices centred on conceptualizing the user experience; (b) identifying how these practices are interwoven with the "producing practices" of software development, thus enabling collaboration to span expert groups and disparate fields; and (c) theorizing the role of vision as an emerging conceptual boundary object in these practices. Information Systems Research

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“…Furthermore, given the unique nature of Apple, there is a significant body of publicly available secondary data about the iOS service system. This allows us to conduct an in-depth empirical analysis of secondary data.In doing so, we draw on Pickering's (1993) notion of tuning, which was further developed in a digital technology context by Barrett et al (2012). Based on the notion of tuning, innovation can be seen as the struggle of an innovator as a social actor seeking to exercise agency over materials through a dialectic of resistance and accommodation.…”

mentioning

confidence: 99%

“…It is through this tuning process that the contours of human and material agency temporally emerge. According to Pickering, resistance refers to the "failure in practice of human actors to achieve the intended capture of material agency" (Barrett et al 2012(Barrett et al. , p. 1450.…”

mentioning

confidence: 99%

Distributed Tuning of Boundary Resources: The Case of Apple's iOS Service System

Eaton

Elaluf-Calderwood

Sørensen

et al. 2015

MISQ

402

535

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The digital age has seen the rise of service systems involving highly distributed, heterogeneous, and resourceintegrating actors whose relationships are governed by shared institutional logics, standards, and digital technology. The cocreation of service within these service systems takes place in the context of a paradoxical tension between the logic of generative and democratic innovations and the logic of infrastructural control. Boundary resources play a critical role in managing the tension as a firm that owns the infrastructure cansecure its control over the service system while independent firms can participate in the service system. In this study, we explore the evolution of boundary resources. Drawing on Pickering's (1993) and Barrett et al.'s (2012) conceptualizations of tuning, the paper seeks to forward our understanding of how heterogeneous actors engage in the tuning of boundary resources within Apple's iOS service system. We conduct an embedded case study of Apple's iOS service system with an in-depth analysis of 4,664 blog articles concerned with 30 boundary resources covering 6 distinct themes. Our analysis reveals that boundary resources of service systems enabled by digital technology are shaped and reshaped through distributed tuning, which involves cascading actions of accommodations and rejections of a network of heterogeneous actors and artifacts. Our study also shows the dualistic role of power in the distributed tuning process.Keywords: Service system innovation, mobile platform, ecosystem, digital infrastructure, boundary resource dynamics, tuning, sociomateriality, iOS Introduction 1Service is increasingly recognized as the foundation of activities and value creation in the global economy (Pine and Gilmore 1999;Vargo and Lusch 2004; Zuboff and Maxmin 2002). In combination with digital technology, we are witnessing fundamental shifts in business models, collaboration, and work practices in all levels of economic activity (Barrett and Davidson 2008). We define service broadly as "the application of specialized knowledge skills through deeds, processes, and performances for the benefit of customers" (Vargo and Lusch 2004, p. 2). In the service economy, value is cocreated by customers who appropriate service provided by the firm, integrating it with other resources, some of which are provided through market and others provided privately or publicly (Vargo and Lusch 2010). Therefore, service is 1 Michael Barrett, Elizabeth Davidson, Jaideep Prabhu, and Stephen L. Vargo were the accepting senior editors for this paper. The authors are listed in alphabetical order only.The appendix for this paper is located in the "Online Supplements" section of the MIS Quarterly's website (http://www.misq.org). Vargo et al. 2008). The notion of service system offers a general view of economic activities that can explain all types of economic transactions, ranging from the simple barter system of labor among individuals to a complex set of transactions in the global financial market (Vargo et al. 2008).S...

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Reconfiguring Boundary Relations: Robotic Innovations in Pharmacy Work

Cited by 274 publications

References 48 publications

Service robots in hospitals: new perspectives on niche evolution and technology affordances

Service robots in hospitals: new perspectives on niche evolution and technology affordances

From Knowing It to “Getting It”: Envisioning Practices in Computer Games Development

Distributed Tuning of Boundary Resources: The Case of Apple's iOS Service System

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