Recommendations for Virtual Teamwork Based on Human Factors Research

Abstract

This proceeding attempts to review human factors research on virtual teams. The focus is on project-based teams of knowledge workers, the scope is to identify challenges specific to such teams, and the goal is to offer practical solutions. The criteria for working well together are teams that can define, execute, and deliver on work successfully, without excessive intervention from management and outside parties. Current research reminds us that humans are relational and social, which need to be fostered carefully in a virtual team environment. Current research also recommends that teams establish group norms and routines, use technology as an enabler, and be mindful of the constant need to reduce ambiguity.