Recommendations for e-commerce systems in the tourism industry of sub-Saharan Africa

Maswera, Tonderai; Edwards, Janet; Dawson, Ray

doi:10.1016/j.tele.2007.12.001

Cited by 36 publications

(19 citation statements)

References 4 publications

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“…The findings are consistent with [28] stating that EC initiatives may be considered as providing a competitive advantage for managing in competitive environments. The correlation analysis indicates a positive relationship between E-commerce adoption and competition in the hotel industry in South Africa.…”

Section: International Journal Of Information Andsupporting

confidence: 89%

The Relationship between e-Commerce Adoption and Competition in the Hotel Industry

Mndzebele¹

2016

IJIET

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Abstract-E-commerce is growing up very fast over the world and has tremendous potential for creating business opportunities. This paper examines if there is a relationship between competition and the extent of Electronic Commerce adoption in B2B inbound communication, B2C order taking, B2B outbound communication and B2B inbound communication. A quantitative methodology approach was adopted. The findings show a mean of 3.29. The study also found that there is a correlation between competition and e-commerce. Data was collected in 332 hotels in seven provinces in South Africa. The data collected was analysed using correlation and multiple regression analysis.

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Section: International Journal Of Information Andsupporting

confidence: 89%

The Relationship between e-Commerce Adoption and Competition in the Hotel Industry

Mndzebele¹

2016

IJIET

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“…The following studies do not only show the association between support from management and technology but they also show that a manager's attitude is important if adequate resources are to be acquired for adopting new technologies: [10]- [13], [1] have also found that those organisations whose managers perceive ICT to be beneficial, compatible and relatively easy to use are relatively more likely to adopt ICT. There is no doubt that managers can positively or negatively influence the adoption of technology in an organisation.…”

Section: Introductionmentioning

confidence: 85%

“…To achieve competitive advantage, a manager has to keep up with what is happening and be ready for change; otherwise the business will lag behind competitors. However, [3], [13] argue that the hotel industry has not been improving in technology because the managers are not receptive to new ideas. Yet not only does the manager have to be receptive to what the customer wants but to also provide products or services with which the customer is happy.…”

Section: B2b Outbound Communicationmentioning

confidence: 99%

“…The intention is to identify the unique circumstances that may cause users to either accept or reject new information technology. Based on the literature review, it has been suggested that users' resistance to ICT could be the result of, for example, the ease of use of new technology, its usefulness, and bad experiences from previous attempts to use new technology [13], [16].…”

Section: Introductionmentioning

confidence: 99%

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Attitudes of Hotel Managers Towards EC in South Africa

Mndzebele¹

2013

IJIET

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Abstract-Advances in Information CommunicationTechnology (ICT) have changed the way of doing business in many industries, including tourism and hospitality. Much has been written about the importance of ICT particularly on how the use of the ICT in the lodging industry is growing exponentially and that this enables hotels to reconsider the way they are doing business. As a result, more emphasis is now on how to change the attitude of hotel managers towards adopting ICT to enhance hotel performance. Educating the manager about affordances of ICT determines whether or not the hotel will benefit from the new technology. The author examined the relationship between managers' attitudes and the extent of electronic commerce (EC) adoption. The paper examines the perceptions of 332 South African managers within the South African hotel industry. A quantitative research design was used through a questionnaire to collect data from the managers. The research highlights the importance of changing the managers' attitude for technology to be accepted.Index Terms-Attitude, electronic commerce, information technology and adoption.

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“…This review paper approach refers to "first people perspective" which has been used by Maswera et al (2009). This approach has been previously used in giving important recommendation to e-commerce system development in tourism industry of Sub-Saharan Africa.…”

Section: Methodsmentioning

confidence: 99%

Recommendations for Development of Online Bookstore in Indonesia: A Review From Writers Perspective

Atmojo¹

2014

Journal of Computer Science

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One of the problem when buying books via online transaction in Indonesia is the lack of book preview facility. In this situation the phenomenon of "buying a pig in a poke" is very possible to occur. Moreover, the customer feels disapointed when the book she/he purchases is unavailable. The classical reason usually given is the book stock is not available anymore, because it is discontinued from its supplier. Nevertheless, at the time on the display window the book stock may be "in stock" and the customer is enabled to do the ordering and payment process. This study presents some important recommendations which are expected to help online bookstore developers in Indonesia in order to improve the quality of their services.

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Recommendations for e-commerce systems in the tourism industry of sub-Saharan Africa

Cited by 36 publications

References 4 publications

The Relationship between e-Commerce Adoption and Competition in the Hotel Industry

The Relationship between e-Commerce Adoption and Competition in the Hotel Industry

Attitudes of Hotel Managers Towards EC in South Africa

Recommendations for Development of Online Bookstore in Indonesia: A Review From Writers Perspective

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Recommendations for e-commerce systems in the tourism industry of sub-Saharan Africa

Cited by 36 publications

References 4 publications

The Relationship between e-Commerce Adoption and Competition in the Hotel Industry

The Relationship between e-Commerce Adoption and Competition in the Hotel Industry

Attitudes of Hotel Managers Towards EC in South Africa

Recommendations for Development of Online Bookstore in Indonesia: A Review From Writers Perspective

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Product

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Recommendations for Development of Online Bookstore in Indonesia: A Review From Writers Perspective