Recognizing shopper demographics from behavioral responses in a virtual reality store

Abstract

The use of virtual reality (VR) technology in the context of retail is a significant trend in current consumer research, as it offers market researchers a unique opportunity to measure purchase behavior more realistically. Yet, effective methods for assessing the virtual shopping experience based on consumer’s demographic characteristics are still lacking. In this study, we examine the validity of behavioral biometrics for recognizing the gender and age of customers in an immersive VR environment. We used behavior measures collected from eye-tracking, body posture (head and hand), and spatial navigation sources. Participants (n = 57) performed three tasks involving two different purchase situations. Specifically, one task focused on free browsing through the virtual store, and two other tasks focused on product search. A set of behavioral features categorized as kinematic, temporal, and spatial domains was processed based on two strategies. First, the relevance of such features in recognizing age and gender with and without including the spatial segmentation of the virtual space was statistically analyzed. Second, a set of implicit behavioral features was processed and demographic characteristics were recognized using a statistical supervised machine learning classifier algorithm via a support vector machine. The results confirmed that both approaches were significantly insightful for determining the gender and age of buyers. Also, the accuracy achieved when applying the machine learning classifier (> 70%) indicated that the combination of all metrics and tasks was the best classification strategy. The contributions of this work include characterizing consumers in v-commerce spaces according to the shopper’s profile.