Recertification of a Quality Management System based on ISO 9001 - is it a must for a modern manufacturing company?

Midor, Katarzyna; Wilkowski, Grzegorz

doi:10.30657/pea.2021.27.29

Cited by 9 publications

(8 citation statements)

References 14 publications

(8 reference statements)

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“…Similar to the motives for implementing the system, the reasons for the withdrawal of the <ISO 9001 certificate= can be divided into external and internal. From the outside point of view decisive is the customers9 lack of interest in ISO 9001 (Chiarini, 2019) and the perceived lack of added value from certification (Simon, Kafel, 2018) as well as the absence of acquisition of new contractors (Midor, Wilkowski, 2021). From the inside point of view the decision to abandon certification is related to a lack of time for improvement efforts and questionable cost-benefit relation (Zimon, Dellana, 2020) as well as internal factors, such as financial problems within the organizations (Simon, Kafel, 2018).…”

Section: Literature Review Resultsfactors Of (Re/de)certificationmentioning

confidence: 99%

Untitled

2024

SPSUTOM

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The objective of the argument in this paper is to attempt at answering the question whether learning and knowledge exchange are the key factors determining online work preferences for Generation Z employees. Design/methodology/approach: The essence of knowledge management is that all knowledge, both explicit and tacit, accumulated by an organization becomes easily accessible to each of its members. This is important for decision-making processes and allows the organization to become more agile. Knowledge management is most often associated with modern information technologies. Thanks to them, streams of various data can be processed and analyzed in many different ways. However, in the literature there is an increasingly common attitude that more attention should be paid not only to the technological but also to the human aspect of knowledge management. The processes of knowledge exchange among employees have been subject to extensive research and studies, yet the recent years have added another thread to the discussion about the matter, i.e. a significant proportion of employees switching to the online work model. Based on the findings of the studies conducted on a group of employees representing Generation Z, the Principal Component Analysis (PCA) technique was applied to organize the factors with the highest relevance for the respondents in online work. Findings: PCA demonstrated that the components recognized as most important were those relating to knowledge transfer and their impact on employee efficiency, and on the other hand employee relations as a factor that supports the learning processes. Research limitations/implications: In order to dwell upon the underlying causes of this situation, it should be recommended to proceed with further in-depth qualitative research. Practical implications: What the research communicates to the organization is that although Generation Z members are aware of the significance of the knowledge transfer and learning processes and they understand the role of peer relations in these processes, they are unable to overcome the social barriers created by the online working system due to lack of appropriate skills. Originality/value: The paper reveals new aspects that play crucial role in shaping Generation Z attitude to online work from one side. On the other hand it also helps to design synthetic tool researching this area in the future.

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Section: Literature Review Resultsfactors Of (Re/de)certificationmentioning

confidence: 99%

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2024

SPSUTOM

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“…According to Rogala and Wawak (2021), through bodies such as the International Organization for Standardization (ISO), companies get certification regarding the quality of their products and processes, thus steering the confidence of the customers on their products. Through quality control and certification as highlighted by Midor and Wilkowski (2021), companies have a more defined framework on how to meet the quality requirements in their products and services. However, this lacks any contemporary backing from a local perspective.…”

Section: Statement Of the Problemmentioning

confidence: 99%

Influence of Quality Control and Certifications on Performance of Manufacturing Firms in Kenya

Benedict Mutinda Kimwaki

2023

rowter

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Quality control is the process of ensuring that the products, services and processes of a company are of an appropriate quality that meets the set standards and subsequently the needs and expectations of the customers. To ensure the companies have a standard framework of quality control, there are quality standardizing organizations such as ISO which carry out certifications to ensure companies conform with key set standards. Embracing quality control and certification has been found to be an essential move for companies to remain competitive and enhance performance. This however needs a backing from the Kenyan perspective particularly among the manufacturing firms, hence the motivation of this study. Using a descriptive approach, 160 respondents were surveyed through a structured questionnaire. The findings revealed that quality control and certification was essential in enhancing firm performance by enabling the companies to meet the quality standards and assure this to customers. The study concluded that failure by most of the companies to embrace quality certification affected their image and this significantly led to decline in their competitiveness and performance. The study recommended the need for management of manufacturing firms to embrace quality control and certification as a way of enhancing their performance through increased quality assurance to their customers.

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“…Whereas, the study of Uyar (2008) proved a weak positive association between CoQ implementation and ISO certification. The fulfillment of the certain requirements of ISO 9001:2015 for adequacy of CoQ management and gaining better advantages for a modern manufacturing are explored in the studies of Glogovac and Filipovic (2018) and Midor and Wilkowski (2021). But, the study of Pires et al (2013) suggests that ISO 9001 certification does not foster the use of quality-related indicators.…”

Section: Quality Costs Elements Measurementmentioning

confidence: 99%

Understanding and application of quality costs in automotive manufacturing companies in North Macedonia: empirical study

Velkoska¹,

Tomov

2022

IJQRM

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PurposeThis study aims at presenting deeper insights regarding the understanding and application of the quality costs (CoQ) in the automotive manufacturing industry. The empirical research included three general determinants: reasons for, difficulties during and benefits from implementing quality costs, as well as two specific determinants: measuring and evaluating quality cost elements.Design/methodology/approachThe empirical research methodology employs the expert evaluation method – the Delphi method, using a survey questionnaire comprising a total of 200 questions, and answered by 9 companies.FindingsThe survey results showed that companies do recognize the reasons for implementing quality costs as a need arising from the quality management standards, the lack of knowledge of quality costs by employees and management as the biggest difficulty while the biggest benefit includes the quality costs enhance the company competitiveness. The costs competence and qualification, the quality management system costs, the costs for improvement, the production control costs, the input control costs, the new measuring and control equipment calibration costs, the costs related to scrap, repairs and product finishing are the most significant elements of the quality costs.Research limitations/implicationsThis study is limited by the small number of surveyed companies from the automotive cluster.Practical implicationsThe proposed quality costs model provides to the management to conceive CoQ elements as possible drivers in the improvement process of product quality. The structure and the nature of the CoQ elements is expected to advance the process of detailing the quality costs elements.Originality/valueThe novelty of this paper refers to development of a generic quality cost model, whose relevance is confirmed by the structuring of the model with elements published in literature and validating in research companies.

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Recertification of a Quality Management System based on ISO 9001 - is it a must for a modern manufacturing company?

Cited by 9 publications

References 14 publications

Untitled

Untitled

Influence of Quality Control and Certifications on Performance of Manufacturing Firms in Kenya

Understanding and application of quality costs in automotive manufacturing companies in North Macedonia: empirical study

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